Colleen E.

Colleen R. is a seasoned Resolution Expert with over 11 years of experience in the BPO industry, specializing in fraud detection, dispute resolution, and claims investigation. Her career at Ubiquity in Bacolod City involved investigating accounts identified for potential fraudulent activities, reviewing supporting documentation, and ensuring stringent adherence to company procedures for fraud prevention. Colleen efficiently processed disputes and maintained accurate records while collaborating with internal teams to provide exemplary customer service. Her educational background includes a Bachelor of Science in Business Management from the University of Saint La Salle-Bacolod and a Bachelor of Science in Banking and Finance from the University of Negros Occidental-Recoletos. Colleen's skill set extends to account analysis and risk assessment, supported by strong capabilities in documentation review and problem-solving, using tools like Microsoft Office. Fluent in English, Filipino, and Hiligaynon, she is committed to delivering precise and compliant solutions in her role.