Concepcion A.

Concepcion E.A. is a seasoned Customer Service Representative highly experienced in order management, billing, account support, and technical troubleshooting. With a proven record at companies like Sitel and Sykes Asia, she has handled everything from inbound inquiries and refund processing to account changes and customer retention. Her role as a Virtual Assistant at Catch Creations involved guiding online orders and ensuring customer satisfaction through shipment updates and refunds. In the outsourcing industry, she worked as a Project Representative at Synergy Business Outsourcing, coordinating work orders with technicians and maintaining dispatch records. Concepcion's technical proficiency spans Microsoft Office and Google Workspace, and she is adept at CRM and billing systems. Her educational background includes a Bachelor of Science in Nursing from National University in Baguio City and notable achievements such as being a Certified Social Media Manager, which showcases her versatile skill set in customer relations and technical support.