Connel F.
Senior Healthcare Operations Supervisor
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Connel F. is a Senior Operations Supervisor with over 12 years of extensive experience in healthcare operations spanning across the UAE and India. With a proven track record in managing hospital operations, he has excelled in driving improvements in patient satisfaction and operational efficiency. At Altius Hospitals, India, Connel led day-to-day OPD and front office operations, optimizing processes to meet all key performance indicators swiftly. At NMC Healthcare in Abu Dhabi, as an Operations Executive, he efficiently managed daily operations with a team of 27 administrative staff, reducing insurance claim rejections significantly and increasing patient satisfaction rates to 90%. His leadership during the COVID pandemic was crucial, having successfully managed a PCR program for 400 patients daily with minimal resource use and overseeing a vaccination campaign for over 12,000 patients. Known for his strategic approach to SOP implementation, revenue cycle management, and KPI reporting, Connel has continuously collaborated with clinical leaders to enhance patient care and service delivery.
Experience
Senior Executive – OPD & Front Office
Altius Hospitals · 2024 — 2026Oversaw daily operations of the OPD and front office to ensure efficient patient flow and service delivery. Provided supervision, coaching, and training to front-office teams, upholding productivity and service standards. Enhanced communication processes, leading to improved patient satisfaction and minimized service delays. Managed escalations and coordinated with clinicians and support departments to address operational challenges.Operations Executive
NMC Healthcare · 2020 — 2024Directed daily operations at a primary medical center while managing a team of 27 administrative staff. Developed staffing schedules, monitored KPIs, streamlined workflows, and provided assistance to hospital administration. Collaborated with clinical and financial teams to elevate patient care and operational effectiveness. Produced operational reports detailing patient statistics and financial performance, while also handling disciplinary actions and grievances to maintain a positive work environment.Front Office Supervisor
NMC Healthcare · 2017 — 2020Supervised patient registrations, appointments, billing support, and administrative functions, ensuring adherence to organizational SOPs. Demonstrated strong leadership by effectively distributing assignments and creating schedules. Executed clerical duties to support a daily patient footfall of 420 and trained staff to ensure coverage of roles. Maintained patient satisfaction and safety while compiling and distributing KPI reports on waiting times and staff productivity.Front Office Executive
NMC Healthcare · 2014 — 2017Handled patient registrations, appointments, billing support, and administrative procedures in compliance with organizational SOPs. Managed patient admissions, transfers, and discharge documentation while safeguarding confidentiality. Addressed patient inquiries professionally and prepared daily reports on patient activities while ensuring an orderly reception area.
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