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Crispin V. — Senior Team Manager from Philippines

Crispin V.

Senior Team Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Crispin S. is a seasoned professional with eight years of experience as a Team Leader and an additional four years as a Real Time Analyst within the business process outsourcing (BPO) industry. He has served at Majorel Philippines, where he honed his skills in Team Leadership, specializing in coaching and root-cause analysis, as well as advanced analytical reporting using MS Excel. Prior to his tenure at Majorel, Crispin worked as a Customer Service Representative at Arvato Bertelsmann and as a Collection Specialist at Iqor Philippines. His experience in technical support and customer service began at Sutherland Global Services and Teletech Pampanga. Crispin studied Computer Science at Holy Angel University, building his foundation in the IT and BPO sectors. His career reflects a commitment to leveraging his analytical skills and managerial expertise to deliver insightful and accurate data reporting and team management.

Experience

  • Team Manager

    Majorel Philippines · 2018 — 2026
    Oversaw team operations and provided coaching to improve performance and enhance team skills. Conducted RCA (Root-cause Analysis) to address process issues.
  • Real Time Analyst

    Majorel Philippines · 2016 — 2018
    Analyzed real-time data to ensure operational efficiency and deliver insights for workforce management.
  • Customer Service Representative

    Arvato Bertelsmann · 2014 — 2016
    Handled customer inquiries and provided support to enhance customer satisfaction.
  • Collection Specialist

    Iqor Philippines · 2011 — 2014
    Managed account collections and coordinated with customers to resolve outstanding payments.
  • Customer Support Representative

    Teletech Pampanga · 2010 — 2011
    Delivered support to customers, addressing issues and ensuring satisfactory service experiences.
  • Customer Support Representative

    Sutherland Global Services · 2007 — 2010
    Provided customer support and resolved queries effectively to maintain high service standards.
  • Technical Support Representative

    Sutherland Global Services · 2006 — 2007
    Assisted customers with technical issues, offering solutions and guidance for product use.

Skills & Expertise

Education

  • Bachelor of Science in Computer Science
    Holy Angel University · 1998 — 2001
  • Computer Technician
    Integrated Computer School Foundation · 1995 — 1996
  • High School
    Holy Angel University · 1991 — 1995
  • Elementary
    Sto. Rosario Elementary School · 1985 — 1991

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