Cristal K.
Freelance Quality Controller | Transcription & Freelancer Support
Open to offersNew to PlatformAbout
Cristal has over two decades of experience across administration, insurance administration, document management, transcription and quality control. Based in Johannesburg, South Africa, she currently works as a freelance Quality Controller with Amberscript, reviewing transcription files for accuracy and ensuring they meet general and client-specific guidelines.
Her 13-year tenure at Corporate Insurance Consultants included progression from Dicta-Typist to Office Assistant to Head Dicta-Typist, with responsibilities spanning insurance claim assessments, document production, transcription, proofreading, workflow coordination and detailed quality checks.
Cristal has strong experience working with detailed and sensitive information, checking documents for accuracy, researching and verifying information, and identifying discrepancies before they become problems. She is comfortable working independently, following established processes and communicating with clients, insurers, brokers and colleagues when clarification is required.
Her key strengths include quality control, transcription, proofreading, document production, records and information management, administrative support and independent problem-solving.
Why hire me
You should hire me if you are looking for someone who can be trusted to get on with the work, pay attention to the details and take responsibility for the quality of what I produce. I am comfortable working independently and don't need someone constantly checking whether a task has been completed. If I am given clear instructions and a deadline, I will work through the task, keep track of what needs to be done and raise questions when something genuinely requires clarification. I also tend to notice things. If information doesn't match, something appears incomplete or a document doesn't look right, I will investigate it rather than simply passing the problem along. I enjoy figuring things out, finding answers and making sure the final result is correct. I understand that every company has its own systems, processes and way of doing things. I don't expect to walk into a new role knowing everything on day one. I am comfortable learning new tools and procedures and adapting to the way.
Experience
Head Dicta-Typist
Corporate Insurance Consultants · 2011 — 2023Oversaw the distribution of assessor files to typists, taking into account urgency and complexity. Reviewed incoming files and delegating tasks accordingly. Generated comprehensive insurance assessment reports from various sources and transcribed assessor dictation while proofreading for accuracy. Conducted checks on claim figures, documentation, and report content.Freelance Quality Controller | Previous Transcription & Freelancer Support
Amberscript · 2021 — PresentCurrently conducting reviews of transcription files to ensure adherence to general and client-specific guidelines. Evaluated spelling, grammar, punctuation, content, terminology, and formatting for precision and uniformity. Researched and verified essential information. Identified and rectified errors and inconsistencies, compiling feedback reports to explain necessary corrections. Experience with Amberscript includes transcription and editing, freelancer support and onboarding, and my current freelance Quality Control role.Office Assistant
Corporate Insurance Consultants · 2010 — 2011Managed incoming claims and prepared physical claim files. Recorded claim data in both physical and electronic registers while updating the electronic claims register on a daily basis. Addressed inquiries from clients and maintain invoice tracking spreadsheets.Dicta-Typist
Corporate Insurance Consultants · 2010 — 2010Transcribed assessor dictation for insurance assessment reports and performed detailed claim adjustment calculations. Ensured the accuracy and integrity of completed reports by proofreading and assembling physical claim files.Video Shop Assistant
Video Vampires · 2009 — 2010Assisted customers with product selections and managed booking information. Handled customer inquiries and performed cash management tasks.Invoicing Clerk
Autenmas · 2008 — 2009Captured temporary staff timesheet information in Pastel Partner and generated weekly invoices from approved timesheets. Maintained records relating to invoicing and payments and handled client queries regarding invoices and payments.Secretary
Eskom Holdings · 2007 — 2008Delivered administrative support to a General Manager. Managed meeting requests and maintained the manager's diary and travel arrangements. Coordinated departmental administrative tasks including stationery requests.Administrative / Personal Assistant
Autenmas · 2006 — 2007Provided telephone support and managed incoming email correspondence. Assisted in document preparation and general administrative tasks.Telesales Consultant
Webmail · 2006 — 2006Conducted outbound calls to potential advertisers using a scripted approach and identified interested prospects for further sales follow-up.Video Shop Assistant
Video Vampires · 2002 — 2005Delivered customer service and managed returns and bookings while supporting stock handling and store administration tasks.Waitress
Bar Blu · 2000 — 2001Provided customer service and managed inquiries, alongside performing general service duties relevant to stock management.Administrative Assistant
Trico-Tech · 1999 — 2000Executed general office administration, including filing and document preparation. Handled telephone communications and supported internal sales.
Skills & Expertise
Education
- National Senior CertificateThe Hill High School · — — 1999
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