Cristalyn M.
Mid-Level Call Center Representative
Open to offersNew to PlatformAbout
Cristalyn M. is a dedicated professional with a background in Mechanical Engineering from La Verdad Christian College, graduating in 2016. With 5 years of experience in the call center industry, she has developed expertise as a Call Center Agent. Her career includes roles at Sitel Philippines as an Outbound Sales (Voice) agent for 1 year and 4 months, TaskUs as a CSR for Inbound Voice, Chat, and Emails for 6 months, and NQX as a CSR focused on Retention for 11 months. Active Listening, the ability to multi-task, and proficiency in managing emails, chats, voice, and text messages are among her key strengths. Fluent in both English and Tagalog, Cristalyn is adept at navigating diverse communication channels to enhance customer satisfaction.
Experience
Outbound Sales
Sitel PhilippinesConducted outbound sales through voice communication.CSR – Inbound
TaskUsProvided customer service via voice, chat, and email.CSR – Retention
NQXFocused on customer retention strategies and support.
Skills & Expertise
Education
- Mechanical EngineeringLa Verdad Christian College · — — 2016
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