cristelle J.
Mid-Level E-commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Cristelle J. G. is a seasoned Customer Support and Operations Professional with extensive experience across e-commerce, logistics, retail, and software industries. She has adeptly used platforms such as Shopify, Zendesk, and Nectar for handling customer inquiries via live chat and email, enhancing customer satisfaction and efficiency. Her expertise extends to website performance monitoring and executing minor backend edits, reflecting a basic proficiency in SEO. Cristelle has supported global teams by maintaining comprehensive internal trackers and reports with Excel and Google Sheets, ensuring streamlined departmental communication. Her role as a Social Media Customer Service Representative for Kitsch involved providing DTC support through social media and email, utilizing tools like Slack and Google Workspace for team collaboration. Cristelle's adaptability is further evidenced by her work in virtual assistance, product sourcing, and education sectors, always focusing on improving service quality and operational workflows.
Experience
Social Media Customer Service Representative
Kitsch · 2025 — 2026Provided customer support through chat, email, and social media platforms including Messenger, Instagram, Facebook, and Tiktok. Assisted customers with inquiries related to orders, product recommendations, returns, refunds, and policies. Delivered personalized support to enhance customer satisfaction and brand loyalty while managing interactions using Shopify, Nectar, and Gladly.Customer Support Representative
Bahay Turo · 2024 — 2025Assisted users with inquiries about online classes, schedules, and platform navigation. Offered support via various channels including chat, email, phone calls, WhatsApp, and Viber. Performed administrative tasks and maintained accurate records while coordinating with internal teams to address concerns effectively.Customer Support Representative
Channelwill · 2023 — 2025Provided live chat and email support to global Shopify merchants while troubleshooting complex SEO-related technical issues. Assisted merchants in optimizing their store performance with SEO tools, coordinated with developers and international teams to resolve escalations, and maintained high customer satisfaction while managing multiple cases.Customer Success Representative
Locad · 2022 — 2023Assisted clients with inquiries regarding inventory, warehouse operations, and shipping. Delivered chat and email support using Freshdesk and coordinated with warehouse and courier partners to resolve issues, ensuring seamless logistics operations and customer satisfaction.Virtual Assistant
Spider Sourcing Ltd. · 2022 — 2022Conducted product research utilizing Keepa and SAS for e-commerce product sourcing for Amazon sellers. Analyzed market trends and profitability, identified winning products for Amazon FBA, and maintained product databases using Google Sheets.Customer Service Representative
SHEIN · 2021 — 2022Provided customer support via chat and email while assisting customers with orders, returns, refunds, and product inquiries. Maintained high levels of customer satisfaction in a fast-paced environment and managed global customer concerns in a professional manner.Academic Instructor
STI Education Services Group · 2017 — 2018Taught Business Management courses, prepared lesson plans and instructional materials, and monitored student progress and academic performance.Secretary to the Dean
University of Perpetual Help System DALTA · 2016 — PresentOrganized meetings and events, managed schedules and documentation, and provided administrative support.Administrative Secretary
St. Michael Tailoring · 2011 — 2016Managed payroll and record-keeping, scheduled appointments, and handled general administrative operations for a family-owned tailoring business.
Skills & Expertise
Education
- Master in Business AdministrationOlivarez College · 2016 — 2018
- BS in Business Administration (Marketing Management)University of Perpetual Help System Dalta · 2011 — 2015
- BS in Accountancy (1 Year)Adventist University of the Philippines · 2010 — 2011
- Preliminary EducationAngelus Academy / St. Therese School · 2004 — 2010
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