Cristene D.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Cristene J. S. is a dedicated Customer Service professional with expertise in providing top-notch email and live chat support, primarily for a US-based e-commerce company. With proficiency in Shopify order management, Microsoft Excel, and Google Sheets, she efficiently handles customer inquiries and resolves order-related issues. At DTF Printing Company, Cristene led a six-member support team remotely, ensured quality assurance in customer communication, and processed over 100 Shopify orders daily. She is adept at managing customer data and coordinating with production and design teams to enhance service delivery. Cristene previously worked as a Customer Service Associate & Cashier at Sanford Marketing Corporation, where she honed her skills in transaction handling and customer interaction. Equipped with strong technical know-how, including the use of Slack and ChatGPT, Cristene is well-prepared for full-time, remote roles across various time zones.
Experience
Customer Service Associate / Customer Support
DTF Printing Company - US-Based (Remote) · 2026 — 2026Handled 20–50 customer inquiries daily through email and live chat, addressing order issues, shipping inquiries, artwork approvals, and product-related questions. Partnered with production, design, and shipping teams to resolve order discrepancies and manage 15–20 customer escalations weekly. Supervised a team of 6 customer support representatives, offering coaching, performance feedback, and coordinating workflow to ensure consistent service quality. Conducted quality assurance by reviewing 20-50+ customer conversations daily to enhance response accuracy and consistency across the team. Updated and maintained 100 customer records daily in Microsoft Excel for efficient order tracking. Processed over 100 Shopify orders daily, verifying order details prior to production. Employed Shopify, Microsoft Excel, Google Workspace, ChatGPT, and Slack for order management, customer information organization, and daily operational support.Customer Service Associate & Cashier
Sanford Marketing Corporation · 2025 — 2025Accurately processed cash, credit, and digital payment transactions while assisting customers with purchases, returns, and product inquiries, maintaining prompt and friendly service. Managed cash register operations to ensure balanced daily transactions and performed price checks to guarantee correct pricing during transactions. Addressed customer concerns with professionalism to achieve positive resolutions and ensure high levels of customer satisfaction. Collaborated with team members to support efficient daily operations and deliver exceptional customer service.
Skills & Expertise
Education
- Bachelor of Science in Biology Major in EcologyAgusan del Sur State University · 2020 — 2024
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