Cristhel L.

Cristhel L. is a Licensed Professional Teacher with a Bachelor of Elementary Education from Cebu Technological University and experience spanning education and customer support sectors. As an English Instructor and Online Educator, Cristhel developed and delivered online English lessons, managed student schedules, and tracked progress, utilizing platforms such as Google Workspace and Microsoft Office. In the US healthcare support industry at Glats. Inc, Cristhel served as a Customer Service Representative, handling non-voice operations, including appointment management, insurance verification, claims processing, and CRM system navigation. Proficient in Google Docs, CRM tools, and Zendesk, Cristhel supported customers via phone, chat, and email, resolving concerns and ensuring detailed communication in fast-paced environments.