Cristian A.
Senior Sales and Customer Service Executive
Open to offersNew to PlatformAbout
Cristian A. is a seasoned Client Sales / Customer Service Executive with over eight years of experience spanning sales, customer service, financial administration, and executive support. He has contributed to companies in the financial services, debt relief, BPO, and business administration sectors, including roles at Kiwi, AloricaDR, National Debt Relief, Concentrix, and EG Kitchen Detailing. In his recent position, Cristian efficiently managed account transactions, processed loan applications, and executed sales initiatives to drive market share. His experience includes utilizing CRM software, supporting loan management, and providing bilingual client communication in English and Spanish. Cristian also has a robust background in Zendesk proficiency, payroll management, and developing process improvements to enhance customer satisfaction and operational efficiency for both remote and on-site environments.
Experience
Client Sales Executive
Kiwi · 2025 — PresentFacilitated account inquiries, including withdrawals, deposits, and transfers. Managed loan applications and payments, ensuring accuracy in all transactions. Analyzed sales metrics to pinpoint upselling opportunities and enhance customer satisfaction. Fostered client relationships through customized solutions, aligning products with customer needs to improve sales outcomes. Implemented strategic sales tactics to boost market share and overall team performance.Customer Service Specialist
AloricaDR · 2024 — 2024Effectively addressed and resolved intricate customer inquiries and complaints while maintaining empathy and professionalism. Offered immediate solutions to technical issues, enhancing user retention. Leveraged bilingual skills to communicate effectively with both English and Spanish-speaking clients. Conducted satisfaction surveys to collect feedback and refine service tactics. Utilized CRM software for tracking customer interactions and improving follow-up efficiency.Account Manager
National Debt Relief, LLC · 2024 — 2024Collaborated with creditors to negotiate settlement agreements, adhering to the Fair Debt Collection Practices Act (FDCPA). Assisted clients in formulating feasible and sustainable payment plans. Stayed informed on debt legislation to ensure ethical and legal discussions with clients. Employed bilingual communication to effectively support English and Spanish-speaking clientele. Analyzed financial data to identify risks and opportunities for clients.Customer Service Representative
Concentrix · 2022 — 2024Managed customer complaints efficiently to uphold satisfaction levels. Provided assistance with product inquiries, offering comprehensive information to aid purchasing decisions. Delivered bilingual support to enhance communication with clients. Followed up on customer issues to ensure resolutions, gathering feedback for improvements. Developed strong customer relationships through personalized service to bolster loyalty.Executive Administrative Assistant
EG Kitchen Detailing · 2016 — 2022Handled business payroll payments and managed TSS and SIRLA tasks. Organized executive schedules, appointments, and travel arrangements to optimize time management. Prepared and edited communications, reports, and presentations for the management team. Maintained confidential files in compliance with company policies. Acted as a liaison between executives and departments to ensure smooth communication and project progress.
Skills & Expertise
Education
- Bachelor of Science: Modern LanguagesUniversidad Autónoma De Santo Domingo · — — 2025
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