Cristina P.

Cristina P. is an accomplished Customer Service/Sales Advisor with extensive experience in the telecom and business process outsourcing (BPO) industries. Her tenure as an Account Associate at VXI Global Solutions saw her adeptly handle consumer telecom and billing inquiries, ranging from service interruptions to payment plans. Her expertise spans managing both consumer and SMB/B2B client interactions, ensuring high satisfaction through effective problem-solving and account management. At Concentrix Bridgetowne, she transitioned from consumer to business-focused roles, excelling in sales advisories and upselling strategies. Her ability to offer customized solutions and negotiate bulk orders significantly contributed to client loyalty and sales growth. Additionally, Cristina has demonstrated organizational efficiency in her brief role as a receptionist and appointment setter, where she applied her skills in time management and communication to sustain professional client relationships. With advanced proficiency in Microsoft Office and a background in Criminology education, she skillfully combines technical and interpersonal capabilities to drive customer satisfaction and business success.