0 viewsTalent
Cristina M. — Mid-Level Customer Support Representative from Romania

Cristina M.

Mid-Level Customer Support Representative

Romania 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Cristina M. is a client-oriented and adaptable professional with over 6 years of experience in freelance translation and a solid background in customer support, administrative roles, and healthcare. Residing in Galati, Romania, she is fluent in English and Spanish and has demonstrated capabilities in multitasking and interpersonal communication. Cristina's professional experience spans several industries, including digital media, telecommunications, and retail. In her current role as a Customer Support Representative at Telus International, she provides multilingual support to global clients, ensuring high customer satisfaction. Her skills include Customer Support from companies like Telus, Concentrix, and Amazon, adept use of Microsoft Office and Salesforce, and proficiency in Translation between English, Spanish, and Romanian for international clients. Cristina's comprehensive experience also includes back-office operations and HR assistance, and she is educated as a General Nurse Assistant.

Experience

  • Customer Support Representative

    Telus International · 2025 — Present
    Offered multilingual support to international clients through phone, chat, and email channels, ensuring effective issue resolution and maintaining customer satisfaction.
  • Customer Service Agent

    Concentrix · 2024 — 2025
    Utilized Citrix and Salesforce for managing customer interactions and addressed client queries to uphold high satisfaction levels.
  • Customer Service Agent

    Amazon Development Center · 2023 — 2024
    Delivered customer support through chat and email, managing inquiries with a focus on customer satisfaction.
  • Freelance Translator

    IDC Digital Media · 2018 — Present
    Produced high-quality translations from English and Spanish to Romanian while collaborating with clients in the digital and media industries.
  • Data Entry Operator

    DataMondial s.r.l. · 2017 — 2018
    Executed data processing and entry tasks with precision, ensuring accuracy and attention to detail.
  • HR Assistant Manager

    BRD Repair Construct · 2015 — 2016
    Facilitated HR operations including documentation and coordination of employees.
  • General Nurse Assistant

    SC Estet Denta Plus SRL · 2008 — 2010
    Assisted with patient care and clinical procedures in a healthcare setting.
  • Store Administrator

    Dass Divisiones Agrupadas
    Oversaw daily operations of the retail store, managing inventory and customer relations.

Skills & Expertise

Education

  • Vocational - General Nurse Assistant
    Scoala Sanitara Carol Davila · 2004 — 2007

Interested in this professional?

Sign in as an employer to save this profile or invite Cristina M. to a job.

Sign in as an employer