Cristina C.

Cristina L. is an accomplished Customer Service Representative with over a decade of experience, specializing in delivering efficient and knowledgeable support to diverse clientele. At TTEC, she expertly handled 30-40 inbound customer contacts daily for DOORDASH VIP-Dashers, offering empathetic, solutions-driven service while escalating complex cases when necessary. In a travel account role at CONCENTRIX, Cristina provided comprehensive end-to-end support for QANTAS AIRWAYS, ensuring high customer satisfaction through effective booking and cancellation management via phone and chat. Her tenure with HGS OSS included managing customer cases for TEMPLE AND WEBSTER, focusing on order issues and coordination with internal teams to enhance fulfillment. Previously, at TELETECH, she resolved billing inquiries for TELSTRA and SENSIS YELLOW PAGES, emphasizing compliance and accuracy. Cristina holds an Associate in Computer Technology and is skilled in using Google Workspace, Microsoft Office, and Salesforce.