CRISTINA A.
Mid-Level Customer Service Associate
Open to offersNew to PlatformAbout
Cristina A. P., a graduate of Bachelor of Science in Accounting Technology from GENSANTOS FOUNDATION COLLEGE, INC., has built a notable career with a diverse background in customer service and sales in the Philippines. Her professional journey began in 2018 as a Customer Service Representative at YM Cargo Transport Corporation, Inc, where she expertly managed incoming calls and billing processes. Cristina then advanced her skills at Trans-Asia Shipping Lines, Inc, handling documentation and client support, and provided invaluable assistance to both the General Manager and Finance Head. As of June 2023, Cristina has been thriving as a Sales Associate at Chin-Chin Coco Lumber Trading, where she is responsible for maintaining inventory and managing financial reconciliations. She is highly proficient in Microsoft Word and Excel, adept at data management, and possesses a strong work ethic and commitment to effective task execution.
Experience
Customer Service Representative-Documentation Freight Teller
Trans-Asia Shipping Lines, Inc · 2019 — 2023Identified shipment methods and generated bills of lading, invoices, and shipping documents. Entered data into the system and maintained accurate records for the manifest. Delivered professional customer support to ensure satisfaction, addressed customer complaints, and provided suitable solutions within set guidelines. Handled cashiering duties, collected payments, and updated daily collection reports for the Finance Head. Assisted the General Manager with various administrative tasks and supported the Finance Head by extracting financial and freight-related reports. Participated in training sessions for a new system implementation.Sales Associate
Chin-Chin Coco Lumber Trading · 2023 — PresentOversaw inventory management by maintaining accurate records of stock levels and facilitating product replenishment. Conducted daily cash reconciliation and monitored income and expenses. Responded to phone inquiries, implemented strategic upselling techniques, and managed payment processes.Customer Service Representative-Billing Associate
YM Cargo Transport Corporation, Inc · 2018 — 2019Managed incoming calls and monitored shipments. Prepared and dispatched billing statements to clients while compiling documents and overseeing billing records for report generation. Participated in weekly meetings to review billing statuses and collections, and engaged in client visits alongside the marketing team to negotiate shipment terms.
Skills & Expertise
Education
- Bachelor of Science in Accounting TechnologyGENSANTOS FOUNDATION COLLEGE, INC. · 2014 — 2018
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