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Cristine J. — Mid-Level Administration and Customer Service Specialist from United Arab Emirates

Cristine J.

Mid-Level Administration and Customer Service Specialist

United Arab Emirates No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cristine Joy J. is a dedicated and detail-oriented professional with over 10 years of experience in customer service, administrative support, and document control, I have worked with international companies across healthcare, travel, and ISO certification industries, handling client communication, data management, reporting, and coordination with accuracy and professionalism. I specialize in administrative tasks, email and chat support, data entry, Microsoft Excel, social media management, and scheduling, with strong proficiency in Microsoft Office tools including Excel, Word, PowerPoint, and Outlook for reporting, documentation, and communication. In my recent role as a Document Controller/Admin Assistant, I managed client records, tracked certification renewals, prepared invoices, and supported executive operations. I am highly organized, a fast learner, and able to work efficiently under pressure while meeting deadlines. I take pride in being reliable, proactive, and easy to work with, and I am committed to helping businesses stay organized, efficient, and focused on growth.

Experience

  • Document Controller/Admin Assistant

    JM Enterprises LLC-OPC t/a ISOonline · 2023 — 2025
    Managed and maintained client records, ensuring all documentation was accurate and current. Coordinated clients' ISO certification renewal schedules for timely compliance. Oversaw the management of company social media accounts to enhance online presence. Handled confidential information with discretion and professionalism, and assisted with scheduling meetings, preparing minutes, and organizing office communications. Prepared invoices and receipts, coordinating with the accounts team on finance-related matters.
  • Travel Consultant

    Pinoy Tourism and Travels LLC · 2020 — 2023
    Delivered exceptional customer service to maintain high client satisfaction and loyalty. Managed social media promotions to attract potential customers and increase inquiries. Handled reception duties, professionally welcoming and assisting walk-in clients. Sent pre-flight reminders and organized travel arrangements to ensure smooth client experiences.
  • Healthcare Associate

    Hinduja Global Solutions (Apria Healthcare) · 2015 — 2019
    Verified clients' insurance eligibility and coverage details for accurate processing. Reached out to patients to process orders and collect outstanding payments. Coordinated with doctors' offices to request and follow up on necessary documents for insurance submissions. Maintained communication with both doctors' offices and patients via email to ensure timely processing, and scheduled patient visits in collaboration with local branches to optimize service delivery.
  • Customer Service Representative

    SPi Global CRM (Philippine Airlines) · 2011 — 2015
    Managed inbound calls from passengers regarding flight bookings and ticket issuance while ensuring accuracy and professionalism. Conducted outbound calls and communicated via SMS/email to inform passengers about schedule changes. Addressed email inquiries, processed flight bookings using mileage points, and credited points to Mabuhay Miles members. Compiled and submitted end-of-day reports to support operational tracking.

Skills & Expertise

Education

  • Document Control
    Filipino Institute - Abu Dhabi Campus · 2022 — 2023
  • Hotel and Restaurant Services
    Professional Electronics Institute Inc · 2009 — 2011

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