Cristine G.
Mid-Level Customer Service Team Supervisor
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About
Cristine G. is a Team Leader and Supervisor at Panasiatic Solutions with over eight years of experience in customer service for the call center industry. She leads a team of 12–20 agents focused on delivering excellent customer support via both voice and chat channels, specifically assisting U.S. clients with troubleshooting, payment processing, sales, and retention. Cristine G. ensures the achievement of key performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and customer satisfaction (CSAT), taking full ownership of team goals and fostering positive client relationships. She is recognized for her strong abilities in data analysis, record-keeping, and protocol adherence. As a graduate with a Bachelor of Science in Entrepreneurship from Carlos Hilado Memorial State College, Cristine G. consistently supports operational excellence and customer loyalty within the business process outsourcing (BPO) sector.
Experience
SUPERVISOR
PANASIATIC SOLUTIONSLed a team of 12–20 agents focused on delivering excellent customer service while maintaining customer satisfaction and loyalty. Ensured the achievement of performance standards, including First Call Resolution (FCR) and Average Handle Time (AHT), while cultivating positive relationships with clients.CUSTOMER SERVICE REPRESENTATIVE VOICE/CHAT
Company not specifiedProvided voice and chat support for U.S. customers, assisting with troubleshooting, payment processing, sales, and retention. Balanced multiple responsibilities while achieving metrics such as FCR, AHT, and CSAT, with a strong emphasis on client relationships.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipCarlos Hilado Memorial State College · 2019 — 2020
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