Cristito C.
Senior Administrative Support Specialist
Open to offersNew to PlatformAbout
Cristito T. C. is a seasoned professional specializing in administrative and executive support, with over a decade of experience in remote roles. He excels in managing CRM systems, overseeing email and calendar management, and organizing documents, leveraging tools like Microsoft 365 and workflow automation for optimal efficiency. During his tenure at Animoto, Cristito managed 50–100 daily customer inquiries using Zendesk and Intercom, while processing chargebacks and creating invoices with platforms such as PayPal and Stripe. At Zendrop, he enhanced the customer experience by managing high-volume communications through Gorgias and Intercom, utilizing Jira and Basecamp for effective issue resolution. As a Virtual Executive Assistant at EB5AN, he coordinated complex administrative operations and implemented workflow automations using monday.com. Earlier roles at Integrated Human Resourcing and Airbnb further honed his organizational and problem-solving skills. Cristito holds a Bachelor of Science in Information Technology from the Systems Technology Institute (STI), underscoring his strong technical foundation.
Experience
Customer Engagement Specialist
Animoto · 2025 — 2026Handled 50–100+ customer inquiries daily through Zendesk and Intercom, showcasing effective communication and client relationship management. Investigated AMEX chargebacks with attention to documentation and confidentiality. Created over 100 weekly invoices via PayPal and Stripe, aiding billing operations. Managed email communications and tracked operational data to boost efficiency. Employed AI tools like ChatGPT and Microsoft Copilot together with Microsoft 365 apps to optimize workflows.Customer Success Specialist
Zendrop · 2023 — 2025Oversaw customer communications at high volume using Gorgias and Intercom, achieving strong response times. Collaborated with internal teams to address billing and operational issues, enhancing customer experience. Guided customers through troubleshooting steps on various platforms for clear resolution. Recorded customer issues and support requests through Jira and Basecamp for effective case management.Virtual Executive Assistant
EB5AN · 2021 — 2023Oversaw the calendars, inboxes, and administrative tasks for three team members, ensuring organized client records. Managed client communications and scheduling updates via monday.com, focusing on timely follow-ups. Leveraged monday.com automations for workflow efficiency and task management. Organized client documents while maintaining digital records across shared platforms.Administrative Assistant
Integrated Human Resourcing · 2018 — 2020Provided administrative support via email coordination, scheduling, and recruitment documentation management. Maintained accurate records in Zoho CRM, ensuring effective data organization. Assisted with onboarding processes by preparing documentation and sending contracts through DocuSign. Supported remote operations with an emphasis on detail and organization.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySystems Technology Institute (STI)