Cristopher D.
Senior Process and IT Analyst
Open to offersNew to PlatformAbout
Cristopher D. is an experienced Analista de Procesos y TI based in Santiago, Chile, with over 8 years of demonstrated expertise in business process optimization (BPM), IT infrastructure, and software development. In the financial sector at Scotiabank, Cristopher modernized and maintained critical infrastructure, implementing Windows Server and SQL Server migrations, as well as advanced Active Directory and VMware administration. At Índigo Ispa, he drove process automation using Bizagi and workflow analysis, reducing execution times and aligning with agile methodologies. Within the cinema and software domains at Hoyts Cinemas Chile S.A and Multiaval S.A.G.R., he supported operations through technical management of POS systems, QA automation, and rigorous backup processes, consistently achieving reliability and operational continuity. Cristopher holds an Ingeniería en Informática from Instituto Profesional Duoc UC and applies advanced methodologies such as Scrum and Agile in diverse technological environments.
Experience
Analista de Procesos BPM
Índigo Ispa · 2020 — PresentConducted redesign and optimization of workflows which resulted in a 20% reduction in operational execution times, tracked through automated process monitoring and continuous improvement KPIs. Identified and automated enhancement opportunities to improve client acquisition efficiency, validated by current situation analysis and direct coordination with stakeholders. Utilized advanced Bizagi and flowcharting techniques to ensure technical accuracy in process modeling, achieving a cubic requirement alignment of 100% with client expectations.Administrador de Plataformas
Scotiabank · 2019 — 2020Ensured operational continuity and modernization of 100% of critical infrastructure by migrating Windows Server and SQL Server databases to current versions, adhering to bank availability standards. Implemented Hardening and automated patch deployment for Microsoft to achieve a 30% reduction in critical system vulnerabilities, measured through corporate cybersecurity protocols. Managed identities and virtual resources with advanced Active Directory and VMware administration, resulting in system stability at 99.9%.Soporte TI
Hoyts Cinemas Chile S.A · 2018 — 2019Maintained 99% availability of POS systems at branches through both remote and on-site technical support, significantly decreasing workstation and sales system downtime. Enhanced internal application development cycles by performing detailed analyses of functional and non-functional requirements, ensuring final tools met 100% of cinema operational needs. Managed strategic migration of servers and services during critical update processes to guarantee uninterrupted operational continuity for end-users. Facilitated the rollout of new technologies across branches by installing, configuring, and comprehensively managing software, verified by reduced learning curves and decrease in post-implementation error reports.Técnico Soporte TI
Multiaval S.A.G.R. · 2016 — 2017Guaranteed 100% integrity of institutional information through stringent backup management and server maintenance, mitigating any risk of data loss. Enhanced workstation performance by 20% via advanced hardware/software configuration and TCP/IP activation, monitored consistently to assess system performance.Analista QA
Multiaval S.A.G.R.Improved software quality by 35% through the execution of mixed testing methods (both manual and automated), significantly decreasing production incident rates. Enhanced product delivery cycles by incorporating Agile/Scrum methodologies into test case development, resulting in comprehensive technical documentation and accurate QA reporting. Planned and executed both manual and automated testing cycles to lower production error rates by 30%, ensuring total validation of functionalities, interfaces, and performance prior to deployment. Maintained software delivery integrity and stability through systematic validation of fixes and regression testing, ensuring all reported errors were resolved without affecting functionality.
Skills & Expertise
Education
- Ingeniería en InformáticaInstituto Profesional Duoc UC · — — 2019
- Analista y Programador ComputacionalInstituto Profesional Duoc UC · — — 2015
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