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Cristopher C. — Mid-Level Customer Experience Trainer from Costa Rica

Cristopher C.

Mid-Level Customer Experience Trainer

Costa Rica 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Cristopher C. is a seasoned Customer Experience Trainer and Compliance Analyst with over five years of hands-on experience in customer support, technical troubleshooting, and risk management across international environments. He has successfully trained more than 250 employees in cohort-based, month-long onboarding programs, delivering both in-person sessions in Mexico and El Salvador and remote training to teams in the USA, Mexico, and El Salvador. At Tegus Inc, Cristopher currently conducts detailed compliance reviews and risk assessments for finance and SaaS industries, ensuring rigorous confidentiality and regulatory adherence. His prior roles include AML investigations at Western Union, technical team coaching at Infosys BPM, and leveraging Power BI at Foundever to track training effectiveness and KPIs. Cristopher holds a Lean Six Sigma Green Belt and is pursuing a B.A. in Business Administration.

Experience

  • Compliance & Risk Analyst

    Tegus Inc · 2024 — Present
    Performed compliance reviews and risk assessments within the finance and SaaS sectors. Maintained adherence to confidentiality requirements and regulatory standards.

  • AML Associate

    Western Union · 2023 — 2024
    Examined transactions and customer profiles to ensure compliance with AML and sanctions regulations. Worked alongside financial institutions to reduce risk exposure.

  • Technical Trainer

    Infosys BPM · 2022 — Present
    Provided technical training and guidance to teams with the goal of enhancing KPIs and operational efficiency.

  • Trainer / SME

    Foundever · 2019 — 2022
    Oversaw the complete training programs and offered support for customer operations. Utilized Power BI to monitor training outcomes and assess performance metrics.

  • Customer Experience Trainer

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    Conducted training for over 250 employees in groups of 30, implementing organized 1-month onboarding programs. Facilitated international training sessions in Mexico and El Salvador for new departments and provided remote training to over 50 participants across the USA, Mexico, and El Salvador. Enhanced onboarding processes and team performance through systematic coaching and feedback.

Skills & Expertise

ZendeskYouTube Shorts EditorDaVinci ResolveCompliance

Education

  • B.A. Business Administration (In Progress)
    Institution not specified

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