Crisza M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Crisza M. is an experienced Customer Service Representative with close to three years supporting the healthcare, telecommunications, travel, mortgage, and e-commerce industries. She has managed high-volume inbound and outbound communications across phone, email, and chat, specializing in complex problem resolution and maintaining strong CSAT and quality metrics. At Transparent BPO, she assisted with non-emergency medical transportation scheduling, ensuring CRM accuracy and procedural compliance. In her current role at Transworld Systems Inc., Crisza delivers B2B chat support for mortgage agents, expertly handling insurance renewals, billing, and process documentation while meeting strict SLA compliance. Her background also includes supporting airlines at Teleperformance with bookings and disruptions, guiding Amazon sellers at Concentrix, and providing technical troubleshooting for Virgin Media UK at Accenture Philippines. Crisza’s proficiency in CRM systems, escalation management, technical troubleshooting, and process documentation ensures reliable results across fast-paced, regulated business domains.
Experience
Customer Service Representative
Transparent Bpo Inc. · 2024 — 2025Managed scheduling for non-emergency medical transportation through high-volume inbound and outbound calls. Supported customers with bookings, cancellations, and service inquiries while ensuring precise documentation within CRM systems. Handled complaints professionally, adhering to quality assurance standards and operational protocols.Customer Service Representative | Care car (Non-emergency transport Service)
Transworld Systems Inc. · 2025 — PresentProvided real-time B2B chat support to mortgage agents regarding homeowners’ insurance renewals, billing inquiries, and payment processing. Guided partners through policy requirements and verification, ensuring insurance compliance for properties. Investigated account discrepancies and coordinated with internal teams to resolve issues accurately. Documented interactions in CRM systems and adhered to service-level agreements while managing multiple chats.Technical Support Representative
Accenture PH. · 2022 — 2023Delivered troubleshooting assistance for internet connectivity and device-related issues. Diagnosed technical problems through structured troubleshooting and escalated complex cases as per SLA protocols. Maintained strong customer satisfaction and performance metrics.Customer Service Representative / SME
Optum Global Solutions · 2017 — 2018Provided support for Medicare members with benefits verification and claims inquiries. Simplified complex insurance information to enhance member understanding and satisfaction. Managed escalated cases while supporting new hires as a Subject Matter Expert (SME) and ensured compliance with healthcare policies.Customer Service Representative / SME
Hawaiian Airlines · 2016 — 2017Addressed a range of airline customer inquiries, including bookings and travel disruptions, through multichannel support. Resolved customer issues in line with company policies and maintained high standards of service. Recognized for effective handling of complex itineraries, demonstrating both efficiency and accuracy.Amazon Seller Support Representative (FBA)
Concentrix Philippines · 2016 — 2016Assisted Amazon sellers with FBA-related inquiries including inventory management and order fulfillment. Resolved policy-related concerns and account health issues while guiding sellers through Seller Central tools. Collaborated with internal teams to enhance the seller experience, maintaining high CSAT and quality scores.
Skills & Expertise
Education
- Bachelor of Science in NursingOur Lady of Fatima University · 2023 — 2025
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