Crizzanta D.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Crizzanta C. boasts extensive experience across various sectors, showcasing a diverse skill set in customer service, sales, and technical support. Serving as a Service Provider for Beehive Adaptive Global Solutions & Corp., she handled settlements accounts for eight months, demonstrating expertise in financial operations. Her technical acumen was further honed as a Technical Support Advisor I in an educational publishing account where she supported users through chat, email, and voice communication. Crizzanta has also thrived as a Sales Agent for hotel reservations with AgentsOnlyPh, illustrating her adeptness at booking and customer relations. In the field of BPO, she held various customer service roles across healthcare, retail, and courier accounts, emphasizing her proficiency in Microsoft Word, Microsoft Excel, and order processing. Additionally, her role as an Article Writer and WordPress Blogger for three years evidences her commanding writing skills in digital domains.
Experience
SERVICE PROVIDER
CCDC Data Processing Services · 2024 — 2025Settled debtor's/cardholder's accounts through Synchrony Bank.TECHNICAL SUPPORT
Concentrix Spark Place · 2024 — 2024Assisted customers and educators with product inquiries and resolved technical issues online, advancing tickets as necessary.SALES AGENT-Hotel Reservations
AgentsOnlyPh · 2023 — 2024Provided assistance to customers for hotel bookings, addressing inquiries regarding locations and pricing of nearby hotels.CUSTOMER SERVICE REPRESENTATIVE
Collective Solution · 2022 — 2023Handled inbound calls related to a roadside assistance account.EMAIL SUPPORT REPRESENTATIVE
Concentrix Megamall Branch · 2021 — 2022Managed email correspondence for a courier account, addressing customer inquiries.CUSTOMER SERVICE ADVISOR I
Concentrix Megamall Branch · 2021 — 2021Supported customer inquiries through inbound calls for a courier account.CUSTOMER SERVICE ADVISOR I & TECHNICAL SUPPORT
Concentrix Shaw Branch · 2021 — 2021Provided customer service and technical support in the healthcare account through inbound calls.CUSTOMER SERVICE ADVISOR I
Concentrix SM Megamall Branch · 2020 — 2020Assisted customers on a seasonal retail account through inbound calls and order bookings.ARTICLE WRITER/ WORDPRESS BLOGGER
Versa Media International · 2017 — 2020Created and wrote articles for WordPress blogging.DISPATCHER - Outbound Dispatch
RM Foods, Inc. · 2015 — 2016Managed outbound dispatch of finished goods, processed delivery note receipts, handled internal and external calls, and sent emails for office transactions.INBOUND CUSTOMER SERVICE REPRESENTATIVE
Booking Caluag Global Solutions · 2014 — 2015Responded to calls for bookings and queries regarding cab services.OFFICE CLERK
Chanmamel Manpower Services · 2010 — 2011Organized and filed documents, managed inter-departmental requests, and sorted inventory.ACCOUNTING CLERK
Pacific Mineral and Industrial Corp. · 2008 — 2009Involved in data encoding, invoicing for collections, order bookings over the phone, telemarketing, and customer service.DATA ENCODER
Progressive Consultancy Inc. · 2008 — 2008Encoded data of incoming and outgoing documents and organized files for various departments.DISPATCHER
Proworks Agency · 2007 — 2008Coordinated dispatch of tow trucks in response to motorist issues along North Luzon Expressway (NLEX).FM SPINNER / RADIO PROGRAM ASSISTANT
UBC Media Incorporated · 2006 — 2006Wrote scripts for radio and TV program segments, assisted with radio program operations, and participated in segment hosting and news reporting.
Skills & Expertise
Education
- CPTE - Uniting on TeachingBulacan State University · — — 2017
- Bachelor of Science, Mass CommunicationUniversidad de Manila · — — 2005
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