Post a Job Free
138 viewsTalent
Cromwell D. — Senior Administrative and Sales Support Specialist from Philippines

Cromwell D.

Senior Administrative and Sales Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Cromwell D. is an experienced professional specializing in executive assistance, sales support, and account/order management within sectors such as professional services, financial markets, retail, and B2B digital solutions. Currently a US Executive Concierge Senior Associate at PwC AC Manila, Cromwell delivers high-level administrative and operational support to US-based leaders by managing executive calendars, travel, expense processing, and event logistics. At Refinitiv (LSEG), Cromwell handled the full sales order lifecycle, ensured SOX compliance, and collaborated extensively with sales, finance, and product teams. Previous roles include sales support in the retail industry, operational consulting for digital marketing and HR accounts, and technical or client support within banking and IT services. Cromwell leverages expertise in CRM platforms (Salesforce, Siebel, Oracle) and process optimization to improve business continuity, customer engagement, and team efficiency.

Experience

  • US Executive Concierge Senior Associate

    PricewaterhouseCoopers Service Delivery Centre (Manila) Limited · 2025 — Present
    Provide executive and team support to US-based and global client engagement teams at PwC. Manage complex executive calendars, coordinate meetings, and handle email correspondence while overseeing out-of-office processes for seamless operations. Arrange domestic and international travel with attention to itineraries, accommodations, and transportation. Prepare and reconcile expense reports, ensuring accuracy and compliance. Develop, maintain reports, and organize documentation for business needs. Coordinate event logistics including venue, catering, communications, and attendee management. Support firm-wide technology adoption and process improvements.

  • Senior Sales Order Specialist / Sale Support Specialist

    Refinitiv - London Stock Exchange Group (LSEG) · 2020 — 2025
    Oversee the order-to-billing process for strategic accounts, ensuring compliance and accuracy while processing new and renewal orders. Work with cross-functional teams to validate orders, generate quotes, and manage contract compliance and billing. Resolve client issues related to billing and data discrepancies to enhance turnaround times. Maintain client and product data within Salesforce, Siebel, and internal systems. Act as the main contact for sales and finance teams regarding order status and compliance inquiries. Handle queries from Account Managers related to order processes and system issues, while coordinating with various teams to fulfill customer requests. Manage activations and extensions for Eikon platform users.

  • Freelance Operations & Client Success Consultant

    Clients: Think Bullish, Negosyo University, ZSG · 2023 — 2025
    Provide B2B client support and post-sales assistance for advertisers and business owners across digital platforms. Handle ad support, campaign troubleshooting, and consultative services via multiple communication channels. Manage shared inboxes, support contract renewals, and assist in account-related administrative tasks. Conduct lead generation, sales presentations, and CRM tracking while supporting sales operations and reporting.

  • Retail Sales Support Specialist

    iSupport Worldwide, Pacific Marketing International · 2017 — 2020
    Ensure accuracy in processing high volume, time-sensitive orders through both manual and automated methods. Stay updated on relevant procedures while documenting order management guidelines for various accounts. Engage in process improvement initiatives with Order and Account Management teams through regular meetings. Prepare daily operations reports while liaising with overseas clients and sales managers.

  • Fraud & Recovery Specialist

    JP Morgan Chase & Co. · 2007 — 2016
    Investigate and resolve cases of credit card fraud, consistently exceeding customer service expectations.

  • Career Consultant

    Global Learning Support · 2007 — 2016
    Advise candidates on continuing education opportunities that align with Australian vocational programs.

  • Global Banking and Markets Associate

    HSBC HDPP · 2007 — 2016
    Manage trade investigations, settlements, and multi-currency transactions for global financial institutions.

  • Client Technical Support Associate

    Dell Philippines
    Provide B2B technical support to Australian SME and enterprise clients.

  • Team Manager

    MMR Photo & Sound Saving Center
    Oversee operations in the Philippines, manage hiring and training, and ensure alignment with client financial goals.

  • Technical Support Representative

    Convergys (Ortigas)
    Deliver Tier 1 technical and customer support to North American telecom clients.

Skills & Expertise

Office and AdminPhotoshop ExpertSaaS Sales RepresentativeAccount ManagementSales SupportVirtual Conference CoordinatorSalesExecutive AssistantAccounts PayableCustomer Service and Admin Support

Education

  • AB Humanities with Specialization in Development Education
    University of Asia & the Pacific · 2001 — 2006

Interested in this professional?

Sign in as an employer to save this profile or invite Cromwell D. to a job.

Sign in as an employer