Crosby M.
Mid-Level IT Infrastructure and Cybersecurity Manager
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Crosby M. is an accomplished IT Infrastructure Manager with a proven track record across the cybersecurity, telecommunications, and technology services industries in Malawi and Zambia. Holding advanced certifications such as CCNP Data Center, CCNP Enterprise, and Sophos Certified Engineer, Crosby has led IT operations, managed data center infrastructures, and deployed network security solutions for financial institutions like the Reserve Bank of Malawi. His scope has included enhancing network security, overseeing IT service delivery, and driving business growth across organizations such as Luna Technologies, TNM Plc, and NICO Technologies. With extensive experience in network security, infrastructure optimization, and project management, Crosby has managed cross-functional teams, optimized budgets, and facilitated IT-enabled business transformations, aligning technology with commercial objectives for diverse enterprises.
Experience
Infrastructure IT Manager – Specializing in Cybersecurity
Luna Technologies · 2025 — PresentOversaw the installation, configuration, and commissioning of IT systems. Led the deployment of a Web Application Firewall (WAF) solution from Array Networks as part of a cybersecurity initiative at the Reserve Bank of Malawi. Provided technical support and executed various project tasks. Ensured the WAF system's optimal configuration and performance for protecting vital web applications.Business Growth
Digital Safe Limited · 2024 — 2025Identified new market opportunities and developed client acquisition strategies.Regional Manager
Chaula & Associates · 2024 — PresentEnhanced accounting and auditing processes by integrating technology.IT Service Delivery Lead
TNM Plc · 2023 — 2023Directed the strategic management of IT services, ensuring adherence to SLAs and optimal performance. Handled incident and problem resolution to limit disruptions while maintaining clear communication with stakeholders. Contributed to ensuring quality through alignment of IT service delivery with organizational objectives. Managed resource allocation and budget planning, maintaining comprehensive documentation. Regularly updated internal teams and stakeholders on service performance and changes. Conducted user training to improve IT service expertise across the organization.IT Infrastructure Lead
NICO Technologies Limited · 2023 — 2023Directed the management of the organization's infrastructure and data center operations. Led a team to facilitate seamless data flow and maximize network performance. Implemented stringent security protocols to protect critical data. Managed budget optimization for infrastructure initiatives and operational expenses. Maintained clear communication with stakeholders by providing performance updates.Network and Data Center Engineer
NICO Technologies Limited · 2017 — 2023Managed and maintained the Data Center, network environment, and disaster recovery systems for NICO Group of companies.Information Communication Technology Consultant
NICO Technologies Limited · 2014 — 2017Provided strategic guidance on a range of ICT solutions, aligning them with client business objectives. Developed and implemented innovative strategies for ICT project success and execution. Led a team in delivering system integration, cybersecurity, and digital transformation projects. Specialized in CCTV, networking, biometric systems, and hardware solutions, contributing to the deployment of advanced technologies.System and Network Administrator
St Andrews International High School · 2012 — 2014Configured, implemented, and maintained the technologies used by the IT department. Administered the SAIntS network infrastructure, including desktops, servers, and software applications. Provided user support to teachers, staff, and students, ensuring consistent network service availability.Information Technology Manager
Capital Radio Malawi Limited · 2007 — 2012Managed an inventory of all IT equipment and systems for efficient organizational operations. Administered the Mail Server and Windows Server 2003, ensuring optimal performance. Delivered technical support and troubleshooting, providing first-level maintenance for IT equipment. Oversaw maintenance and management of the company website, ensuring continuous operation. Maintained Local Area Network infrastructure, focusing on data integrity and security. Played a significant role in enhancing network security and the integrity of data and resources.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAmity University · — — 2013
- Higher National Diploma in Telecommunication SystemsInstitute of Technology and Management (ITEM) | City & Guilds of London · — — 2007
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