Post a Job Free
0 viewsjobseeker
Crystal C. — Medical Virtual Assistant from Philippines

Crystal C.

Medical Virtual Assistant

Philippines 3-6 years 4 - 6 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Crystal C. is a results-driven Medical Virtual Assistant and Healthcare Advocate with over five years of experience in the healthcare BPO sector. She has a proven leadership record as a Subject Matter Expert (SME) and Intern Team Lead, specializing in Durable Medical Equipment (DME) with a focus on diabetes supplies and insurance verification while ensuring HIPAA-compliant patient advocacy. Crystal's expertise spans EMR/EHR systems such as Brightree, Nikohealth, and Availity, alongside clinical coordination and claims management. Her role as a Virtual Assistant for Strategic Office Support involved managing billing operations, coordinating with insurance providers, and streamlining the DME intake process. At Optum - United Healthcare, she provided support for healthcare policies and led a team of interns. Crystal's educational background includes a Bachelor of Arts in English with a focus in Applied Linguistics from Cebu Technological University.

Experience

  • Virtual Assistant (DME Setup)

    Strategic Office Support · 2024 — 2026
    Oversaw billing operations for Durable Medical Equipment (DME) patients, ensuring data entry accuracy and adherence to insurance policies. Verified insurance to clarify patient responsibilities, meticulously tracking copays, deductibles, and coinsurance. Collaborated with insurance companies and patients to enhance the DME intake process and reduce out-of-pocket payment delays.

  • SME / Intern Team Lead

    Optum - United Healthcare · 2022 — 2023
    Acted as a Subject Matter Expert (SME) by providing real-time support on the floor, managing complex escalations, and ensuring compliance with healthcare policies and HIPAA regulations. Guided and supervised a team of interns, facilitating coaching sessions aimed at performance improvement and service delivery enhancement. Created and revised training materials and standard operating procedures (SOPs) to support the onboarding process for new team members.

  • General Virtual Assistant

    Ecom Warrior Academy · 2020 — 2022
    Managed full-cycle membership billing, processed payments, and performed account reconciliations. Streamlined client onboarding by preparing and distributing formal service contracts and agreements using Dubsado. Established a proactive communication system by sending targeted follow-up messages and reminders to members regarding overdue payments to ensure steady cash flow.

  • Customer Service Representative

    Teletech - Verizon · 2019 — 2020
    Addressed complex customer inquiries concerning billing issues, account upgrades, and technical problems through attentive listening and problem-solving skills. Achieved and frequently surpassed key performance indicators (KPIs) such as Average Handling Time (AHT), First Resolution Rate (FRR), and Customer Satisfaction (CSAT) scores. Managed high-stress customer complaints with empathy and professionalism, supporting brand loyalty and customer retention.

Skills & Expertise

HealthcareData Entry SpecialistResearch

Education

  • Bachelor of Arts in English - Applied Linguistics
    Cebu Technological University · — — 2019