Crystal H.
Mid-Level Logistics and Relationship Coach
Open to offersNew to PlatformAbout
Crystal H. is an experienced professional with over 20 years in relationship coaching, customer service, and logistics management. Based in Steelton, PA, she holds significant roles such as a Relationship Coach at Infinite Roots Of Love where her expertise in conflict resolution and client engagement strategies has facilitated improved relations and personal growth for clients. As a Roadside Assistance Manager at Hopper Roadside, she managed dispatch operations, ensured payroll compliance, and enhanced client satisfaction through efficient communication. Crystal's roles have extended into logistics as a Freight Broker at Sch Freight Brokerage and Trucking Dispatcher at multiple firms, where she streamlined operations for timely deliveries. Her strong skills in client relations, dispatching, and logistics underscore a robust career dedicated to operational excellence and client service. Crystal is recognized for her ability to foster trusting relationships and maintain confidential information, underscoring her reliable and ethical approach in every task she undertakes.
Experience
Roadside Assistance Manager
Hopper Roadside · 2021 — 2026Managed the onboarding and dispatching of roadside assistance drivers to fulfill client requests, contributing to reduced response times. Supervised payroll processing to guarantee accurate and timely payments while maintaining compliance. Addressed client concerns and facilitated payment processes, enhancing customer satisfaction. Coordinated service delivery and driver schedules to optimize resource use while adhering to industry regulations.Freight Broker
Sch Freight Brokerage · 2021 — 2022Organized freight transportation to align with client needs, ensuring timely deliveries. Managed logistics coordination for efficient delivery operations, successfully minimizing transit delays. Interfaced with carriers and clients to verify shipment specifics, reducing errors in transactions. Kept detailed records of shipments and transactions to support audit readiness.Trucking Dispatcher
American Freight Dispatching · 2019 — 2021Facilitated communication between owner operators and vendors for load scheduling, enhancing operational efficiency. Handled negotiations regarding driver revenue to boost profitability. Oversaw dispatch operations to guarantee timely deliveries, achieving strong performance on delivery schedules. Maintained essential documentation for transportation operations, ensuring compliance with regulations.Trucking Dispatcher
GreenTree Transportation Company · 2018 — 2019Coordinated between owner operators and vendors to efficiently schedule loads, optimizing logistics processes. Engaged in revenue negotiations with drivers to support business objectives and improve profitability. Supervised dispatch operations for efficient service delivery, enhancing delivery timelines.Relationship Coach
Infinite Roots Of Love · 2005 — PresentProvided guidance to individuals and families for effective problem-solving, enhancing conflict resolution skills. Created and executed innovative interventions to engage couples, improving client engagement. Informed clients and families about mental health and self-care, promoting well-being. Offered counseling on relationship challenges, divorce, and financial issues, aiding in decision-making. Mediated client issues using strong communication skills, improving satisfaction and fostering trust in client relationships. Ensured confidentiality and compliance with information security protocols.
Skills & Expertise
Education
- General Education (GED)Tri County OIC · 2014 — 2017
Interested in this professional?
Sign in as an employer to save this profile or invite Crystal H. to a job.
Sign in as an employer