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Cyan J. — Customer Success Manager from South Africa

Cyan J.

Customer Success Manager

South Africa 6+ years 1000 - 1200 GBP per month
Open to offersNew to Platform
Languages
English
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About

Cyan Jade M. is a highly experienced Customer Success Executive with a diverse career spanning over five years in industries such as hospitality, digital marketing, business development, and logistics. Based in Johannesburg, Cyan has consistently demonstrated expertise in managing bookings and guest interactions across platforms like Airbnb and Booking.com, as well as streamlining customer support operations using Freshdesk. Cyan’s roles at Pass the Keys UK and as a freelancer involved optimising operational efficiency, overseeing onboarding processes, and executing digital marketing and social media strategies for client engagement. With additional experience managing projects, procurement, and contract administration in companies like Introstat and Lithotech, Cyan brings a solid background in relationship management, support platform utilisation, and cross-functional coordination, serving clients in the UK and South Africa.

Experience

  • Customer Success Executive/Manager

    Pass the Keys · 2021 — Present
    Facilitated host management processes to improve operational efficiency. Provided exceptional service experiences during guest interactions. Cultivated strategic relationships with service providers to optimise resource utilisation. Utilised Freshdesk to enhance support operations and improve response times. Managed bookings across platforms such as Airbnb and Booking.com. Fostered strong client relationships to drive engagement. Executed onboarding and offboarding procedures to ensure client satisfaction. Delivered comprehensive guest services and responded promptly to inquiries.

  • Remote Positions

    Freelancing · 2019 — Present
    Conceptualised and implemented marketing strategies both above- and below-the-line. Oversaw strategic budgets to ensure project goal alignment. Executed digital marketing initiatives across various platforms. Managed social media efforts to enhance brand presence. Nurtured client relationships to support long-term partnerships. Produced engaging content while coordinating design elements. Prepared briefs, quotes, reconciliations, and reports to track project progress. Maintained supplier relations for quality resource acquisition. Delivered exceptional customer service and management for diverse clients, including graphic design projects.

  • Marketing Executive

    Webspresso · 2018 — 2019
    Devised and implemented comprehensive marketing and digital marketing strategies. Managed social media platforms and designed graphic content effectively. Cultivated strong client relationships through proactive account management. Directed sales management strategies to improve revenue. Created impactful content for various marketing initiatives. Ensured seamless operations by managing areas of responsibility. Provided exceptional customer service and promptly addressed client needs. Developed branding materials, including logos and print designs. Created and maintained websites to support marketing efforts.

  • Business Development Executive

    TOUCHBASEPRO · 2017 — 2018
    Delivered targeted marketing and digital marketing strategies to drive growth. Executed effective email and SMS marketing campaigns to enhance customer outreach. Managed projects focusing on aligning strategic goals and outcomes. Cultivated key client relationships through effective relationship management. Oversaw account management to ensure client satisfaction. Directed sales efforts and managed targets to meet business objectives. Achieved operational results through effective area management while strengthening client relationships.

  • Business Development Executive

    LITHOTECH · 2016 — 2016
    Spearheaded external sales initiatives within the Johannesburg region. Managed projects effectively while ensuring alignment with organisational objectives. Cultivated strong client relationships through proactive management. Oversaw account management to enhance client loyalty and satisfaction. Delivered exceptional customer service while fostering client growth. Initiated cold calling strategies to generate new business opportunities. Negotiated pricing strategies to improve profitability and ensured timely order fulfilment through efficient order capturing.

  • National IDS Admin Manager

    INTROSTAT · 2014 — 2016
    Managed contracts with a focus on compliance and thorough reviews. Oversaw contract loading processes via the HP portal to enhance efficiency. Directed project management efforts to achieve strategic objectives. Cultivated relationships with stakeholders to improve collaboration. Managed accounts effectively to promote client satisfaction and retention. Analysed profitability metrics to guide financial success. Implemented lead tracking systems for improved outcomes. Developed pricing strategies to enhance sales processes and oversaw operations management.

  • Sales Representative

    Liberty Food Services · 2013 — 2014
    Spearheaded external sales efforts in the Pretoria region to drive revenue. Engaged effectively with clients to manage relationships. Directed project management initiatives to meet client needs. Cultivated strong accounts through ongoing service and engagement. Delivered exceptional customer service while developing the existing client base. Executed cold calling strategies to generate new business opportunities. Negotiated pricing with clients to facilitate successful transactions and ensured order fulfilment.

  • Internal Sales & Logistics Agent

    PRIMOLITOS · 2012 — 2013
    Managed internal sales processes to support business growth. Ensured timely order fulfilment through effective tracking of orders and deliveries. Delivered exceptional customer service to enhance client satisfaction. Maintained inventory accuracy and availability through efficient order capturing. Executed general administrative duties to support operational effectiveness.

  • Food Vendor / Supervisor

    AWAY2EXPLORE (USA CONTRACT) · 2011 — 2011
    Managed food and beverage preparation and service, including corn dogs, fresh fries, and lemonade. Oversaw cash handling tasks to ensure transaction accuracy. Maintained cleanliness and organisation of the service area. Executed setup and teardown of the stand weekly to ensure operational readiness.

  • Office Manager

    Foreplay Energy Drink · 2010 — 2011
    Managed invoicing processes for stock, ensuring financial record accuracy. Coordinated daily dispatching of drivers and representatives for operational efficiency. Oversaw cash handling and vehicle management. Executed ordering of stock and office supplies to maintain adequate inventory. Managed events and staff to ensure seamless operations, along with wage management and general office administration.

  • Catering Manager

    CRIXUS (United Kingdom Contract) · 2009 — 2009
    Managed catering operations for high-profile events such as the Aegon Tennis Tournament and Hampton Flower Show. Oversaw public food court management at significant events to ensure guest satisfaction. Directed operations at major cricket events, including Royal Ascot and The Ashes.

Skills & Expertise

Customer SupportCraigslist ExpertCustomer ServiceCustomer Service RepresentativeSalesCustomer Service and Admin Support

Education

  • High School (matric) - Matric
    The Hill High School · 2002 — 2007

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