Cynthia H.

Cynthia H. is a seasoned professional with extensive experience in the pharmacy and customer service sectors. She began her career as a Cosmetics Consultant at Dischem Pharmacy, where her responsibilities included customer consultations, product demonstrations, and sales and marketing. Her tenure there lasted from November 2008 to July 2024. Leveraging her experience, Cynthia transitioned into the customer service industry, serving as a Customer Service Agent for a UK campaign at DashBPO in Randburg from August to October 2024. In this role, she expertly handled high volumes of customer inquiries, processed orders and payments with precision, and utilized CRM systems to manage customer interactions in compliance with UK data protection regulations. Cynthia continued to excel in customer service at Concentrix in Johannesburg from November 2024 to December 2025, where she resolved customer inquiries, built positive relationships, and ensured compliance with health and safety standards. Her career reflects a strong dedication to enhancing customer satisfaction and operational efficiency.