Cynthia O.

Cynthia O. is a proficient Virtual Assistant based in Edo, Nigeria, with more than two years of experience in business operations, executive administration, and customer support within remote work settings. She excels at CRM management, leveraging platforms like HubSpot and Freshdesk to maintain and organize records, ensuring precision across numerous monthly interactions. Her role as an Executive Virtual Assistant at Co Farms since February 2024 highlights her ability to manage executive calendars and optimize team workflows using tools like Notion and ClickUp, achieving a notable 15% reduction in task resolution time. Cynthia's commitment to maintaining high standards of service is further underscored by her impressive 97% First-Contact Resolution rate and an 80% customer retention rate. Adept in managing high-volume communications, she effectively prioritizes tasks and requests, underlining her organizational skills. Her technical toolkit includes Google Workspace, Slack, and Canva, showcasing her adaptability and proficiency in crafting presentations and social media graphics.