Cynthia D.

Cynthia D. is a seasoned professional in the hotel management and customer experience industry, currently serving as a Customer Experience Specialist at Agoda International in Malaysia since October 2022. She began her career at Hotel Prime Park Bandung from July 2019 to November 2020, where she developed essential skills in managing operations and delivering top-notch service. She further honed her expertise at Hotel Savoy Homann Bandung, ascending from Front Desk Agent to Guest Relation Supervisor between December 2020 and September 2022. In these roles, Cynthia handled reservations, maintained guest satisfaction, and provided solutions to guest inquiries and complaints. Her accomplishments include receiving the "Best Guest Comment of The Month" and contributing to Agoda International's "Top Performance ID Team" and "Operationally Excellent ESEA Team." With a diploma from Bandung Institute of Tourism, Cynthia excels in communication, problem-solving, and nurturing team performance as a mentor.