CYRA M.

Cyra Mae V. is an experienced customer support and HR professional with a background in the BPO, government services, and HR shared services industries. Holding a Bachelor of Science in Business Administration major in Human Resources Management from the Polytechnic University of the Philippines, she has contributed to organizations such as Concentrix, Telus International, and Accenture. In her roles, she provided HR administration and employee support, managed sensitive financial and healthcare-related customer inquiries, and handled comprehensive data encoding and document management responsibilities. Skilled in using Salesforce and Oracle CRM systems, Cyra Mae V. has supported operational processes, guided internal clients in HR concerns, and ensured accurate record handling for various business domains across administrative and customer-facing functions.