Cyril L.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Cyril M. is an experienced Customer Service Representative with eight years in customer support roles, particularly in the food delivery, retail, and online shopping industries through Alorica Teleservices. Cyril has managed high-volume inbound and outbound calls and chats, handled refunds, returns, and product inquiries, and documented customer interactions with accuracy. In previous roles as a Sales Account Officer at Eco Paper Products and as a Sales Consultant for Uessence Inc., Cyril introduced and promoted school, office, and hair beauty products, gathered market intelligence, prepared sales reports, and consistently achieved sales targets. With vocational training in Computer Programming from Informatics Computer Institute, Cyril applies a working knowledge of MS Office and maintains strong reporting and documentation practices across both sales and customer service settings.
Experience
CUSTOMER SERVICE REPRESENTATIVE
AloricaTeleservices Incorporated · 2017 — 2025Handled a high volume of inbound calls and chats while providing excellent customer service. Made outbound calls to keep customers updated and assisted them with refunds, returns, and inquiries regarding products and services. Accurately documented customer interactions within the software system. Addressed customer issues and complaints with an emphasis on effective and efficient solutions. Worked collaboratively with internal teams to meet performance targets and delivered outstanding service aligned with the company's core values.SALES ACCOUNT OFFICER
ECO PAPER PRODUCTS · 2013 — 2015Introduced, sold, and promoted various School and Office supplies to existing and potential customers. Researched market and customer trends, providing valuable feedback on buying patterns and competition. Identified new markets and business opportunities while ensuring full sales target achievement. Compiled daily, weekly, and monthly itinerary and sales reports, and addressed client inquiries alongside performing clerical tasks.SALES CONSULTANT
UESSENCE INC. (Aktus Global Management Incorporated) · 2013 — 2014Sold hair beauty products of P&G Salon Professional brands, including Wella Professionals and Clairol Professionals. Developed and maintained sales to meet sales targets in designated areas. Created accurate business sales forecasts and prepared sales action plans and schedules. Negotiated directly with customers, addressing their requirements and needs, while maintaining open lines of communication to resolve inquiries and concerns.SALES PROMOTER
Monde Nissin Corporation · 2010 — 2012Promoted Monde Nissin products at various market locations and malls. Collected market and customer data while delivering sales pitches to encourage purchases. Recorded sales and order information and submitted copies to the Manager at the end of each day. Monitored personal sales performance with a focus on meeting or exceeding targets, and gained insights into customers to support sales objectives.
Skills & Expertise
Education
- Bachelor of Arts in EconomicsBicol University · 2008 — 2012
- Computer ProgrammingInformatics Computer Institute · 2009 — Present
- SecondaryDaraga National High School · 2003 — 2007
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