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Cyril D. — Operations Manager from Philippines

Cyril D.

Operations Manager

Philippines 6+ years 1800 - 2500 USD per month
Open to offersNew to Platform
Languages
English
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About

Cyril D. is an experienced Operations Manager and Project Manager who has spent over 15 years in BPO, e-commerce, and remote operations environments. Specializing in daily operations for Amazon, Shopify, and Walmart accounts, Cyril D. manages cross-functional teams and ensures seamless client communication and service delivery. In the BPO sector, Cyril D. has led onboarding for new accounts, set up KPI & SLA Tracking, and driven compliance initiatives for both customer service and SaaS support teams. His expertise includes workflow coordination, reporting, and SOP development, supporting leadership with accurate data and process improvement. Additionally, he has project-managed email and SMS marketing campaigns, optimizing timelines and deliverables for marketing and strategy teams.

Experience

  • Project Manager

    Homestead Studio · 2023 — Present
    Oversee email and SMS campaigns from initial planning through execution. Facilitate deliverables across copy, design, and strategy teams. Monitor timelines, approvals, and overall project progress. Assist with client communication, scheduling, and reporting.

  • Operations Manager

    4Q Brands · 2022 — Present
    Supervise daily operations for Amazon, Walmart, and Shopify accounts. Analyze reports and P&L to aid in decision-making. Collaborate with marketing, design, and operations teams. Manage client updates, issue resolution, and prioritize tasks.

  • Operations Manager

    Support Ninja · 2021 — 2022
    Directed multiple BPO accounts and managed customer service teams. Established KPIs, SOPs, and workflows. Conducted coaching sessions and performance evaluations. Collaborated with clients to enhance service delivery.

  • Freelancer

    Color More Lines · 2019 — 2021
    Handled Amazon listings along with basic SEO optimization. Performed keyword research and conducted competitor analysis. Contributed to improving product visibility and listing performance.

  • Business Owner / Freelancer

    Dexcalibr BPO · 2019 — 2020
    Established and managed a small SaaS support team. Developed workflows and maintained client communication. Supervised training and daily operations.

  • Operations Manager

    PPD Philippines · 2018 — 2019
    Oversaw daily operations in a compliance-focused environment. Ensured compliance with internal processes and regulatory standards. Assisted with training, reporting, and process enhancement.

  • Operations Manager & Onboarding Manager

    Infinit Outsourcing · 2015 — 2018
    Managed onboarding processes for new clients, guiding them from setup to full operational status. Developed workflows, KPIs, and service processes. Supervised contact center teams across various channels including voice, chat, and back office while working closely with recruitment and training teams.

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