CYRILL T.
Mid-Level Hospitality Customer Service Representative
Open to offersNew to PlatformAbout
Cyrill Tricia A. is pursuing a Bachelor of Science in Hospitality Management at the Polytechnic University of the Philippines, San Juan Campus, with a strong focus on hospitality operations. She has hands-on experience in the hospitality and customer service sectors, including roles as Cook and Cashier at McDonald's and MOS Burger in Singapore, and as Assistant Cook at Etna's Italian Restaurant. In the Philippines, she has served as a Customer Service Representative at Transcom and Sutherland Global Services, engaging in direct guest interaction and problem-solving. Cyrill Tricia A. has enhanced her foundational knowledge through industry seminars on hospitality trends, customer relationships, and mixology, bridging academic theory with practical application in both food service and hotel environments.
Experience
Customer Service Representative
Sutherland Global Services · 2019 — PresentProvided assistance to customers by addressing their queries and concerns.Customer Service Representative (Escalation Layer)
Transcom · 2017 — 2018Handled customer inquiries and resolved escalated issues effectively.Cook/Cashier
MOS Burger Singapore · 2011 — 2014Engaged in food preparation and managed cash register operations.Assistant Cook
Etna's Italian Restaurant · 2014 — 2014Supported kitchen staff in food preparation and cooking tasks.Cook/Cashier
McDonald's Singapore · 2010 — 2010Performed cooking duties and handled cash transactions at the establishment.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementPolytechnic University of the Philippines · 2022 — Present
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