Cyrille K.
Junior Fulfillment Analyst
Open to offersNew to PlatformAbout
Cyrille Kae D. is a detail-oriented professional with a comprehensive background in fulfillment operations and customer service. As a Fulfillment Analyst at Reed Elsevier Philippines, she expertly manages and fulfills service orders through meticulous maintenance and updates on order management systems. Her role involves rigorous data verification utilizing online research tools to ensure precision and completeness, supporting the complex workflows of fulfillment requirements. In her previous position as a Utilization Management Intake Representative at Legato, she meticulously processed intake requests, validated clinical documents, and coordinated with healthcare providers for compliant authorization outcomes. At Inspiro, she not only guided peers as a Subject Matter Expert for Teleflora but also ensured operational quality, meeting customer satisfaction targets even during high-volume phases. Kae's educational foundation in mathematics from West Visayas State University complements her strong analytical skills, supporting her ability to thrive in fast-paced, results-driven environments.
Experience
Fulfillment Analyst
REED ELSEVIER PHILIPPINES · 2023 — PresentManaged service order fulfillment by maintaining, updating, and terminating records using Order Maintenance systems. Analyzed order data for accuracy and completeness through online research tools, including public databases and record lookup systems. Researched police records to validate case information, compiled records with attention to detail, and processed police reports online. Updated internal and client-facing databases while ensuring data quality standards were met. Conducted outbound calls to police agencies to obtain records and provide order status updates, ensuring adherence to turnaround times.Customer Service Representative
IQOR · 2023 — 2023Provided support for Capital One financial accounts through phone and chat, addressing a range of inquiries including billing, payments, and account maintenance. Resolved customer concerns effectively while ensuring compliance with quality and performance metrics.Utilization Management Intake Representative
LEGATO · 2021 — 2022Accurately processed intake requests for utilization management operations, validating clinical documentation and coordinating with providers and clinical teams to facilitate timely authorization decisions.Subject Matter Expert (SME)
INSPIRO · 2021 — 2021Provided expertise on Teleflora systems, products, and order fulfillment processes. Monitored quality adherence and provided coaching and feedback to enhance team performance during high-volume periods. Utilized product knowledge to resolve orders accurately and promptly.Customer Service Representative
INSPIRO · 2018 — 2020Managed floral orders for Teleflora by coordinating with florists and addressing delivery issues. Ensured a positive customer experience in a fast-paced contact center, delivering high-quality customer support.
Skills & Expertise
Education
- BSED-MathematicsWest Visayas State University · 2018 — 2022
- General Academic Strand (GAS)Dr. Catalino Gallego Nava Memorial High School · 2016 — 2018
- Special Program for Agricultural Technology and Community Development (SPAT-CD)Dr. Catalino Gallego Nava Memorial High School · 2012 — 2016