Czaniah A.

Czaniah A. is an experienced Loyalty and Retention Specialist and Sales Representative with a background in the telecommunications, financial services, and appliance warranty industries. At Quantrics Enterprises Inc., Open Access Marketing Philippines Inc., and Concentrix CVG Corp., Czaniah supported Canadian and US customers through phone, e-mail, and live chat, addressing technical issues and ensuring customer loyalty by resolving complaints and implementing retention strategies for a Canadian telco company. Czaniah also handled account verification and money transfer queries for a financial account via multiple support channels and later managed US customer warranty claims and appointments for large appliances while promoting extended warranty plans at Intelassist Inc. With a foundation in Information Technology from the Technological University of the Philippines, Czaniah demonstrates expertise in customer service, technical support, and account management across international markets.