Dahryl A.
Senior B2B Sales Leader
Open to offersNew to PlatformAbout
Dahryl A. is a results-driven Customer Service and Sales Leader with over 7 years of experience in the BPO industry. With a robust background across telecom, finance, and B2B sales, he was swiftly promoted to Team Lead and often served as a Subject Matter Expert (SME), enhancing team performance and customer satisfaction. At TaskUs, Dahryl successfully managed the entire sales cycle for SMB clients, consistently exceeding sales targets. His proficiency in CRM management (notably Salesforce) supported improved conversion rates and client retention strategies. Dahryl’s expertise in escalation handling was demonstrated during his tenure with TELUS International Philippines, where he provided critical support for complex technical and account issues. His leadership in the BPO sector commenced at SPI Global, where he improved team efficiency by 15% through effective coaching and workflow enhancements. Dahryl holds a Bachelor of Science in Hotel and Restaurant Management from PHINMA University of Iloilo.
Experience
B2B Sales Acquisitions Manager
TaskUs · 2025 — 2026Oversaw the complete sales process for SMB clients, which included generating leads and closing deals. Utilized consultative selling techniques to foster revenue growth. Managed sales pipeline and forecasts through CRM tools to enhance conversion rates. Worked collaboratively with various departments to refine customer acquisition strategies.B2B Sales Support
Movate · 2024 — 2025Provided customized mobility and fiber solutions for business clients. Employed Salesforce CRM for monitoring workflows and optimizing services. Cultivated stronger client relationships, leading to enhanced retention and higher service adoption.Subject Matter Expert & Sales Consultant
TELUS International Philippines · 2024 — 2024Functioned as a subject matter expert and escalation resource for agents, aiding in the resolution of complex technical and account issues. Offered immediate guidance and support. Contributed to reporting, documentation, and back-office processes.Customer Accounts Support – AMEX
HGS Philippines · 2021 — 2021Addressed high-value customer concerns, particularly those related to billing disputes and account management. Ensured strict adherence to financial protocols and maintained CRM documentation.Subject Matter Expert – Bell / Capital One
iQor Iloilo · 2018 — 2020Acted as a subject matter expert for telecom and banking accounts, providing support to agents with complex case inquiries. Achieved customer satisfaction and resolution targets while keeping comprehensive records in CRM.Team Lead – Teleflora Account
SPI Global · 2016 — 2017Directed team performance, key performance indicators, and daily operations. Enhanced team efficiency through coaching and optimizations in workflow.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementPHINMA University of Iloilo · 2014 — 2017