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DAISY J. from Philippines

DAISY J.

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Daisy J. is a seasoned professional with extensive experience in customer service, social media support, and data management. She is adept at handling customer inquiries through various social media platforms, such as Facebook Messenger, WhatsApp, and Twitter, demonstrating her ability to maintain professionalism and adhere to company policies and communication guidelines. Daisy's role as a Customer Service Representative at IBEX Davao involved monitoring customer feedback and ensuring the quality of responses, making her well-suited for content moderation positions. Her previous experience as a Records Data Analyst with the Regional Highway Patrol XI showcases her meticulous attention to detail and capacity for organized data management. With a Bachelor of Arts in Mass Communication from the University of Mindanao, she possesses a strong foundation in communication skills, crucial for reviewing and moderating online content accurately. Daisy is capable of thriving in a remote environment, backed by solid technical skills and proficiency in both English and Tagalog.

Experience

  • Customer Service Representative – Social Media Support

    IBEX Davao · 2024 — 2025
    Managed customer inquiries via social media platforms including Facebook Messenger, WhatsApp, and Twitter. Responded to messages professionally and accurately, assisted with bookings and cancellations, and documented interactions while escalating complex issues as necessary. Kept updated on company policies and procedures.
  • Sales Representative (Inbound Calls)

    iQor Philippines · 2022 — 2024
    Handled incoming customer calls, promoted products, and provided detailed product information while addressing objections. Maintained a focus on customer satisfaction and met sales targets.
  • Customer Service Representative

    iQor Philippines · 2023 — 2024
    Provided assistance to customers over the phone, addressing their concerns and inquiries with professionalism and empathy.
  • Records Data Analyst / Encoder

    Regional Highway Patrol XI · 2000 — 2020
    Entered and verified data for accuracy, generated analytical reports, and ensured that records were organized and maintained correctly.

Skills & Expertise

Education

  • Bachelor of Arts in Mass Communication
    University of Mindanao · — — 1998

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