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Damaris F. — Mid-Level Bilingual Customer Service Representative from Panama

Damaris F.

Mid-Level Bilingual Customer Service Representative

Panama 2-3 years
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About

Damaris I. is a seasoned Traductora Pública Autorizada specializing in English and Spanish translations, certified since November 2005. She currently applies her expertise in customer service at FOUNDEVER (previous SITEL) for the Credit Cards Department at Capital One Bank. Her role involves navigating customer inquiries and providing adept solutions. Previously, Damaris served for over two decades as a bilingual legal assistant in the Boat Department at Shirley & Asociados. In this capacity, she managed vessel registrations in Panama, including procedures like flagging and change of ownership, and ensured the satisfaction of a diverse international clientele. Known for her adeptness at managing legal documentation and translations, her contributions have been vital to maintaining the firm's global client base. Damaris' academic background includes a High School diploma from the American Preparatory Institute in Killeen, Texas.

Experience

  • Customer Service for Capital One Bank

    Foundever (previously SITEL) · 2022 — Present
    Provided customer service for the Credit Cards Department.

  • Bilingual Legal Assistant

    Shirley & Asociados (Lawyers) · 1993 — 2021
    Assisted in the Boats Department with matters related to vessel registration in Panama, including flagging, name changes, ownership transfers, public deeds, and registration of titles and mortgages at the Public Registry of Panama. Managed online processing for mariner licenses, international fishing licenses, and double registration (chartering). Offered direct assistance to clients both nationally and internationally in Spanish and English.

  • Secretary

    Administrative Directorate, Ministry of Government and Justice · 1992 — 1993
    Managed the director's agenda, coordinated travel arrangements for officials, and recorded ministry expenses.

Skills & Expertise

Customer ServiceCMS

Education

  • High School Diploma
    American Preparatory Institute · — — 1983
  • High School Diploma
    John Marshall High School · — — 1982

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