Dan L.

Dan L. is a seasoned Technical Support Specialist with over seven years of experience in SaaS and call center environments. He has spent four years as a Team Lead, honing his leadership skills in technical support and customer service settings. Notably, at RYZE Superfoods Inc., Dan investigated hundreds of flagged orders daily for potential fraud, utilizing his skills in fraud detection and maintaining high customer satisfaction by resolving cases efficiently. Prior to this, he was a team leader at Concentrix CVG Inc., where he managed a team of specialists, conducted training sessions, and provided one-on-one coaching to improve performance and adherence to SLAs. His tenure at Alorica Clark as a Customer Service Representative further developed his ability to de-escalate challenging situations and contribute to revenue growth through successful upselling. Dan is well-versed in process optimization, KPI tracking, and fostering collaborative environments, with a background in business administration from Angeles University Foundation.