Dan A.
Mid-Level Healthcare Operations Team Leader
Open to offersNew to PlatformAbout
Dan A. A. is a resourceful professional with 9 years of diverse experience in customer service, healthcare operations, quality analysis, and team leadership. From 2020 to 2026, he excelled as a Team Leader and Operational Manager at Access Healthcare. He adeptly managed administrative workflows, supported executives, and enhanced process efficiency. Dan oversaw daily operations, guiding a team to achieve productivity and quality benchmarks by managing scheduling, task delegation, and performance monitoring. His skills in Excel, PowerPoint, Salesforce, and Athena EMR supported process improvements and client communication. Previously, as a Claims and Eligibility Representative at Hinduja Global Solution, he assisted clients with Athena EMR and billing inquiries. An education graduate from Philippine Normal University, Dan is a certified First-Time Supervisor and Quality Analyst, with a background in auditing, compliance, and healthcare documentation management.
Experience
Team Leader/Operational Manager
ACCESS HEALTHCARE · 2020 — 2026Oversaw daily operations and assisted a team in achieving productivity and quality objectives. Managed scheduling, delegated tasks, and monitored performance. Provided coaching, training, and workflow guidance to enhance team efficiency.Customer Service Representative
ACCESS HEALTHCARE · 2016 — 2019Resolved customer issues by conducting research and troubleshooting, while coordinating with internal teams. Maintained compliance with healthcare documentation standards and ensured accurate record-keeping while managing a high volume of requests.Claims and Eligibility Representative
HINDUJA GLOBAL SOLUTIONS · 2014 — 2016Supported clients with inquiries related to Athena EMR and billing. Assisted providers in managing claims to facilitate faster processing and confirmed patient insurance eligibility.
Skills & Expertise
Education
- Bachelor of Science in Elementary EducationPhilippine Normal University · — — 2014
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