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Dan L. — Mid-Level Technical Support Representative from Philippines

Dan L.

Mid-Level Technical Support Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Dan Levi S. M. is a seasoned Technical Support Representative with extensive experience in the telecommunications and customer service sectors. With a background in supporting major companies like Frontier and Comcast, he has honed his skills in Zendesk, CRM systems like Salesforce, and various e-commerce platforms, including Shopify. His tenure as a Customer Service Representative at Medicare demonstrates his ability to provide exceptional service and resolve customer issues effectively. Dan's technical literacy extends to productivity tools such as Google Workspace and Microsoft Office, as well as creative software like Canva and Figma. Additionally, he has operated as a Rides Operator for GogoGrandparents, further diversifying his skill set. An adaptable professional, Dan brings a comprehensive understanding of user needs and technical solutions to his roles, ensuring seamless service delivery and client satisfaction.

Experience

  • Technical Support Representative

    Frontier a Verizon Company · 2024 — 2026
    Provided technical assistance and support for customers, ensuring effective problem resolution and user satisfaction.
  • Freelance Life Insurance Agent

    Freedomlife Corporation · 2015 — 2025
    Provided life insurance consultation and services to clients, assisting them in understanding their options.
  • Customer Service Representative

    Medicare · 2024 — 2024
    Handled customer inquiries and resolved issues related to services, delivering quality customer support.
  • Rides Operator

    GogoGrandparents · 2022 — 2023
    Coordinated the operation of rides, facilitating seamless transportation services for customers.
  • Technical Support Representative

    Comcast Central Bulk & Xfinity Mobile · 2020 — 2022
    Assisted customers with technical inquiries and service issues, ensuring efficient resolution.
  • Freelance Life Insurance Agent

    Mindanao Credit Cooperative · 2014 — 2015
    Offered life insurance services and advice to clients to facilitate informed decision-making in their insurance needs.

Skills & Expertise

Education

  • Bachelor in Elementary Education
    Assumption College of Davao · 2025 — 2026
  • Secondary Level
    San Isidro National High School · 2007 — 2008
  • Primary Level
    Dela Peña Narisma Recaño Elementary School · 1998 — 2004

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