Dana D.
Senior Financial Operations Specialist
Open to offersNew to PlatformAbout
Dana D. is a seasoned financial operations and customer service professional with over 20 years of experience, particularly within regulated banking and financial operations. Her extensive skill set includes strong expertise in payment operations, AML/KYC, and transaction auditing, both in traditional and cryptocurrency domains. Throughout her career, she has successfully managed high-volume workflows, ensuring accurate and timely financial reconciliations and resolving complex customer issues. Dana's roles have spanned from a Service Manager at Wells Fargo Bank to a branch management position at SunTrust Bank, where she was recognized with a Platinum Performance Award for exceptional service delivery. Her analytical judgment and leadership have made significant contributions to process improvements and operational performance enhancements. Dana is proficient with several financial software and tools, including QuickBooks and Citrix, and she is adept in utilizing CRM and project management platforms like Trello and Asana to ensure client satisfaction and streamline operations.
Experience
Jamaican Patois Linguist
Mission Essential · 2026 — 2026Provided Jamaican Patois-English interpretation support for a federal Office of Refugee Resettlement program serving unaccompanied children while maintaining accuracy, confidentiality, neutrality, and program protocols.Service Manager
Wells Fargo Bank · 2013 — 2026Progressed from part-time teller to service management, gaining expertise in customer identification and account activity. Coached team members and resolved escalated client issues.Payroll, AP/AR & Client Operations Specialist | Virtual Assistant
Freelance/Contract-Based · 2022 — PresentOffered payroll administration support by validating time, earnings, and contractor information while also managing accounts payable and receivable workflows. Maintained accurate transaction, expense, client, and workflow records using QuickBooks and Excel.Virtual Assistant
Freelance / Contract-Based Remote · 2022 — PresentPerformed risk-based pre-onboarding due-diligence reviews by validating client identity and business information. Managed document intake, deadlines, and issue resolution across multiple remote engagements.Mortgage QC Analyst II
The Stonehill Group · 2021 — 2022Conducted pre- and post-closing quality-control, risk, data, and compliance reviews across retail, commercial, and correspondent mortgage portfolios. Documented exceptions and coordinated remediation with clients, underwriters, and operations teams.Mortgage QC Analyst
Mphasis / Digital Risk · 2020 — 2021Served as a technical and compliance analyst, performing digital loan audits for financial clients. Diagnosed complex system issues across loan documentation platforms while supporting onboarding with process documentation.BSA/AML Analyst
Special Counsel / Capco · 2019 — 2020Conducted risk-based BSA/AML investigations, reviewing customer, account, and transaction data. Prepared investigative reports while maintaining case documentation to support regulatory review.Branch Manager
SunTrust Bank · 2016 — 2018Directed branch operations, balancing client service with compliance and staff management. Partnered with risk and operations teams to enhance customer verification procedures.
Skills & Expertise
Education
- Associate of Science in Business Administration/ManagementRasmussen College · — — 2015
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