Dana M.
Senior Customer Service Team Leader
Open to offersNew to PlatformAbout
Dana B. is an experienced Team Leader with over 9 years of expertise managing teams within the business process outsourcing (BPO) industry, specifically focusing on customer service, sales, and technical support for US-based accounts. At Transcom WorldWide in Pasig, Dana supervised a team of 15 professionals across various functions such as customer service, sales promotion for US accounts, back office operations in the US healthcare domain, and technical support. Responsibilities also included providing SME and floor support, as well as serving as an Assistant Team Leader during an internship before advancing to Team Leader. Previously, Dana held roles at Teleperformance Philippines, supporting US telecommunications accounts with troubleshooting, billing, and sales. Dana holds a Bachelor’s degree in Business Management from the Asian Institute of Computer Studies, combining leadership and organizational skills to achieve team goals and operational efficiency.
Experience
Team Leader/Supervisor
Transcom WorldWide-Pasig · 2017 — 2026Oversaw a diverse team of professionals across various functions, including Customer Service Representative Sales/Promotion, Back office for a US Healthcare Account, and Technical Support/Sales for a US Account. Provided SME/Floor Support and served as Assistant Team Leader during internship while managing the team as Team Leader/Team Manager for five years.Customer Service Representative / Technical Support Representative
Teleperformance Philippines-Mandaluyong City · 2015 — 2017Handled customer service and technical support duties for a US Telco Account, focusing on troubleshooting, billing inquiries, and sales activities.
Skills & Expertise
Education
- Bachelor's in Business ManagementAsian Institute of Computer Studies-Pasig City · 2010 — 2014
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