Dandave D.
Senior Customer Support Specialist
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About
Dandave V. is a seasoned Senior Customer Support Specialist with more than eight years of experience in the financial markets, cryptocurrency, data analytics, and e-commerce industries. Based in Taguig City, Philippines, he excels in providing comprehensive solutions for customer issues, including blockchain transaction investigations, KYC and fraud review, and technical troubleshooting. Notably proficient with tools such as Salesforce, SQL, Power BI, and Etherscan, Dandave has successfully supported accurate and compliant outcomes for organizations like Coinbase, LSEG, and Shopee Philippines. At Coinbase, he manages complex account recovery workflows and guides customers through compliance requirements, while at LSEG, he supported market data inquiries and coordinated cross-team efforts for case resolution. His academic background includes a Bachelor of Science in Information Technology from AMA Computer College. Dandave's robust technical proficiency and industry-specific knowledge make him an invaluable asset in any customer support function.
Experience
Customer Support Representative
Coinbase · 2026 — PresentProvided chat and email support addressing account access, login, and security issues, focusing on accurate and customer-oriented solutions. Managed account recovery processes and offered assistance with compromised account situations while ensuring compliance. Guided customers through KYC and compliance procedures, elucidating necessary steps and documentation. Investigated cryptocurrency transaction issues using Etherscan and blockchain explorers to confirm statuses and wallet activities. Clearly communicated product features and fee structures, establishing expectations while upholding high service standards. Executed technical troubleshooting and documented cases systematically, maintaining precise records within Salesforce, ARC, LibreChat, Gemini, and Pathfinder. Collaborated with colleagues and internal teams via Slack for case handoffs and to ensure uniform customer results.Consulting Senior Analyst
LSEG · 2023 — 2025Assisted clients and internal stakeholders with market data inquiries, ensuring resolution was accurate, clear, and timely. Researched data and platform issues through organized troubleshooting and collaboration across teams to facilitate case resolution. Managed documentation and workflows in CRM/ticketing tools, ensuring organized record-keeping and effective follow-ups. Conducted data analysis and reporting using Excel and Power BI to enhance operational visibility and aid in decision-making.Senior Account Specialist
Shopee Philippines · 2020 — 2022Delivered customer and account support within e-commerce operations, addressing escalations through methodical investigations and effective communication. Collaborated with internal teams to resolve account-related issues, policy inquiries, and exceptions in processes. Maintained accurate documentation of cases and ensured timely follow-through to uphold service quality.Sales Associate
Service Source Inc. · 2019 — 2020Assisted with sales operations and customer engagement initiatives, ensuring records were accurately maintained and follow-ups were consistent. Worked with internal stakeholders to facilitate requests and provide timely responses to customer needs.Financial Analyst
Intelenet Global Services · 2017 — 2019Supported financial operations through transaction review and analysis of customer and account data. Conducted KYC checks and fraud review processes, emphasizing careful validation and documentation. Utilized data tools, including Excel, for tracking, reconciling, and reporting on workflow outcomes as needed.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA Computer College
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