DANICA J.

I'm Danica joyce Genon experienced Customer Service Representative with a professional background in client support for international companies, including Hungerhub Canada, Transcom (Comcast), and C-Sitel Philippines (Instacart). Based in Bacolod City. Based on my experience as a customer service/operation support specialist via phone/chat/email. I do problem-solving, process orders, handle billing inquiries and ensure customer satisfaction. Maintained records to meet KPIs. Recognized for high CSAT, fast response times, and effective problem-solving. I contributed to management's understanding of workflow issues by identifying problems and assisting in the development of solutions. My educational background in Accountancy Business Management from Riverside College Bacolod provided me with a foundation in financial management and business management, which supports me for being strong organizational and problem-solving abilities in high-volume customer support environments. I would also describe myself as responsible, motivated, and eager to learn. I enjoy taking on new challenges because I believe they help me grow and improve. I am someone who values continuous learning, and I always try to develop new skills whenever I have the opportunity. I believe that learning doesn’t stop in the classroom it continues throughout life.