Danie M.
Mid-Level Cafe Manager
Open to offersNew to PlatformAbout
Danie M. is a skilled professional with a diverse background in various sectors, including pharmaceuticals and hospitality. As a former Medical Representative with Allergan Pharmaceuticals, Danie adeptly improved product knowledge for healthcare professionals through strategic presentations and efficient territory management. Now, Danie applies these organizational and communication skills as the owner of Lafarine Cafe in Tayabas City, where she excels in Business Planning, Menu Development, and Staff Management. She has successfully enhanced customer loyalty by creating innovative menu offerings and facilitating community events to boost brand visibility. Her ability to manage small business operations and ensure service quality has made her a valuable asset in achieving operational excellence. Danie holds a Bachelor of Science in Nursing from Manila Doctors College, which complements her customer service expertise developed during her tenure with People Support in Makati City.
Experience
Cafe Owner
Lafarine Cafe · 2025 — PresentDeveloped and implemented daily operational procedures to enhance customer service quality. Created seasonal menu offerings based on customer feedback and market trends. Facilitated community events to increase brand visibility and foster customer loyalty. Trained and supervised staff in food safety protocols and customer engagement techniques. Managed staff schedules to ensure adequate coverage for all shifts.Medical Representative
Allergan Pharmaceuticals · 2009 — 2013Developed and delivered product presentations to healthcare professionals, enhancing product knowledge and engagement. Efficiently managed territory, prioritizing visits to doctors, eye centers, and hospital facilities. Improved product knowledge among team members through regular training sessions. Analyzed competitor activities and market dynamics to inform sales strategies, positioning products effectively. Scheduled appointments with doctors, pharmacists, and medical teams to raise awareness of latest product launches.Customer Service Representative
People Support · 2008 — 2008Resolved customer inquiries efficiently, ensuring high satisfaction levels. Handled escalated complaints using conflict resolution strategies. Maintained professionalism under pressure while managing high-stress situations. Demonstrated empathy in resolving customer complaints, resulting in increased loyalty.
Skills & Expertise
Education
- Bachelor of Science in NursingManila Doctors College · — — 2025
- High School DiplomaSt. Joseph’s Academy · — — 2007
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