Danie M.
Mid-Level Food Service Business Owner
Open to offersNew to PlatformAbout
Danie M. is a seasoned professional with a diverse background in both the medical and hospitality industries. As a former Medical Representative for Allergan Pharmaceuticals, she successfully enhanced product engagement and knowledge among healthcare professionals, managed territories efficiently, and developed strategies based on competitor analysis. Her ability to deliver compelling product presentations and facilitate training sessions showcases her strong communication and negotiation skills. Transitioning into the role of a dynamic cafe owner at Lafarine Cafe in Tayabas City, Danie excels in business planning, menu development, and staff management. She has implemented operational procedures that improve customer service quality, foster community engagement, and enhance brand visibility. Danie's commitment to exceptional service and her strategic approach to customer feedback have contributed significantly to elevated customer loyalty and operational success.
Experience
Cafe Owner
Lafarine Cafe · 2025 — PresentDeveloped and implemented operational procedures to enhance customer service quality. Trained and supervised staff in food safety protocols and customer engagement techniques. Created seasonal menu offerings based on customer feedback and market trends. Facilitated community events to boost brand visibility and loyalty. Enhanced customer retention through exceptional service and consistent product quality. Mentored employees to improve their performance and promote professional growth. Managed staff schedules ensuring adequate coverage for all shifts.Medical Representative
Allergan Pharmaceuticals · 2009 — 2013Delivered product presentations to healthcare professionals, enhancing their knowledge and engagement. Efficiently managed territory by prioritizing visits to doctors, eye centers, and hospital facilities. Conducted training sessions and workshops to improve product knowledge among team members. Analyzed competitor activities and market dynamics to inform sales strategies effectively. Scheduled appointments with doctors, pharmacists, and medical teams to promote awareness of recent product launches.Customer Service Representative
People Support · 2008 — 2008Addressed customer inquiries promptly, ensuring high levels of satisfaction and timely resolution of issues. Handled escalated complaints, applying conflict resolution strategies to maintain positive customer relationships. Managed high-stress situations while upholding professionalism during dispute resolution. Resolved customer complaints with empathy, fostering loyalty and repeat business. Kept abreast of product and service updates.
Skills & Expertise
Education
- Bachelor of Science in NursingManila Doctors College · — — 2025
- High School DiplomaSt. Joseph’s Academy · — — 2007
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