Post a Job Free
154 viewsTalent
Daniel J. — Mid-Level Telecommunications Team Manager from Philippines

Daniel J.

Mid-Level Telecommunications Team Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Daniel Joseph M. is an accomplished Team Manager in the telecommunications industry with a background in high-volume sales and customer service at IBEX Global Solutions Inc. in Tagbilaran City, Bohol. With experience managing technical troubleshooting and strategic upselling, he excels at balancing customer satisfaction and revenue growth. He has demonstrated proficiency in data analysis through advanced KPI monitoring and automated Excel dashboards, driving operational improvements across multiple lines of business. Daniel Joseph M. has led teams to exceed upselling and cross-selling targets and resolved complex technical and billing escalations, reinforcing customer retention and loyalty. Previously, he was a Photographer and Video Editor at Handuraw Photography, managing the full production lifecycle and delivering high-impact visual narratives for brand clients.

Experience

  • Team Manager

    Saint Mary Academy · 2023 — 2026
    Monitored daily performance metrics to identify trends and implement corrective strategies. Developed advanced Excel reports for team productivity and revenue growth tracking. Addressed systemic workflow bottlenecks through collaboration with cross-functional departments and coached agents to meet upselling and cross-selling targets.

  • Customer Service / Sales Representative

    IBEX Global Solutions Inc. · 2022 — 2023
    Resolved complex connectivity, hardware, and billing issues while maintaining a high First Call Resolution (FCR) rate. Enhanced revenue targets through strategic upselling by identifying customer usage patterns and upgrading service plans. Expanded account portfolios via effective cross-selling and tailored customer retention strategies.

  • Photographer / Video Editor

    Handuraw Photography · 2020 — 2022
    Captured high-impact visuals and crafted compelling narratives throughout the full production lifecycle, including conceptualizing shoots, managing lighting setups, and performing advanced color grading and editing.

Skills & Expertise

Lead GenerationLead Generation Cold CallingVideo EditorCustomer ServiceCMSExcel Expert

Education

  • Bachelor of Science in Civil Engineering
    Holy Name University · — — 2023

Interested in this professional?

Sign in as an employer to save this profile or invite Daniel J. to a job.

Sign in as an employer