Daniel M.

Daniel M. is a seasoned Technical Support Expert with an extensive six-year background in the BPO industry, providing exceptional assistance to clients experiencing software and system issues. A specialist in remote support, Daniel excels in troubleshooting, ticket management, and delivering step-by-step technical guidance, thereby enhancing user experience while minimizing downtime. He has demonstrated a strong proficiency in the implementation and configuration of devices such as WiFi routers, VOIP systems, and signal boosters. His experience spans prominent companies like Convergys/Concentrix, Sutherland Global Services, Sykes Inc., IQOR Philippines, and Asurion Techlog Center Phils., where he held roles ranging from Technical Support Specialist to Technical Coach. In these roles, he has mastered assisting customers with device issues, detecting network outages, and facilitating warranty filing. Furthermore, he has adeptly engaged in upselling and hard-selling of services, contributing to the growth and sustainability of the business.