Daniel S.
Senior Logistics Operations Manager
Open to offersNew to PlatformAbout
Daniel S. is an operations-driven leader with over 15 years in logistics, compliance, and workforce planning. Known for transforming underperforming teams into high-retention units, he excels in balancing strategic planning with hands-on support. His expertise spans process redesign, cross-department communication improvement, and system implementation to reduce downtime and enhance customer experiences. Currently serving as a Transport Supervisor at BikePark Wales, Daniel leads a 22-vehicle fleet and 20-person driving team. His achievements include reducing staff turnover by 90-95% and introducing a preventative maintenance culture. He has also served as a PCV Driver with Stagecoach, ensuring punctual transport services, and developed strong customer communication skills at Now Broadband. In past roles, he has managed high-value transactions and compliance at the Post Office and led a team at Robert Heath Heating Ltd. Daniel holds a BSc in Sport & Exercise Science from Aberystwyth University and certifications in management and health & safety.
Experience
Transport Supervisor
BikePark Wales · 2023 — 2026Led operational delivery for a fleet of 22 vehicles and a driving team of 20 in a safety-critical environment. Focused on compliance, workforce planning, training, and ensuring service continuity.PCV Driver
Stagecoach · 2022 — 2023Provided safe and punctual transport services in a high-pressure environment while following strict safety standards and navigating complex urban routes.Customer Support (Remote)
Now Broadband · 2021 — 2022Addressed a high volume of technical and billing queries with an emphasis on achieving First Call Resolution, while developing remote-working and customer communication skills.Transcriptionist
Self-Employed · 2020 — 2021Provided freelance transcription services for corporate clients, ensuring high accuracy and meeting strict deadlines.Mails & Travel Specialist
Post Office · 2017 — 2020Managed high-value transactions, international logistics, and ensured regulatory compliance within a secure financial environment.Contact Centre Supervisor
Robert Heath Heating Ltd. · 2013 — 2015Led a shift-based team that supported social housing contracts, focusing on performance coaching, conflict resolution, and managing escalated cases.
Skills & Expertise
Education
- BSc (Hons) in Sport & Exercise ScienceAberystwyth University · 2011 — 2013
- Certificate of Higher EducationAberystwyth University
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